Ooma with Netgear WGR614 -- Loses Wireless Connection

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shyamsu
Posts: 2
Joined: Wed Apr 08, 2009 8:05 am

Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by shyamsu » Wed Apr 08, 2009 8:14 am

Hi,

I tried installing the ooma behind the router and after the netgear router. But I lose wireless connection whenever we are on ooma phone. Here is my current setup information

Cable Modem --> Ooma --> Netgear Router

Download Speed --> 12Mbps
Upload Speed --> 1Mbps

Qos Settings --> 384 kbps(upload speed)

I keep losing wireless connections on my router whenever I am on ooma phone. And even the wired connections are not good. I keep losing internet connection on the wire computer also. I get the wireless connection back as soon as I hang up the phone.

What should I do to setup ooma correctly. Please help me. I am really getting frustrated with ooma.

Thanks
Shyam

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by WayneDsr » Wed Apr 08, 2009 8:28 am

Try ooma behind the router. Plug ooma in to the router just as you would a pc.
See if that improves your connections.

Wayne

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southsound
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Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by southsound » Wed Apr 08, 2009 8:48 am

I would suggest checking your phone as well. I was using a Plantronics wireless headset and found it killed my connectivity. Wireless networks use the 2.4 Ghz frequency sectrum. Seems like my Plantronics is brutal when it comes to taking over the 2.4 Ghz spectrum. Even 5.8 Ghz phones sometimes have a 2.4 Ghz component - enther control channel or one direction. The solution in my case was to use a DECT 6.0 phone that is network friendly.
ooma customer since February 2009
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murphy
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Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by murphy » Wed Apr 08, 2009 8:56 am

shyamsu wrote: Cable Modem --> Ooma --> Netgear Router

Download Speed --> 12Mbps
Upload Speed --> 1Mbps

Qos Settings --> 384 kbps(upload speed)
With a 1 Mbps upload speed you should set the ooma QOS to 800 kbps since I doubt that your upload speed is a constant value. The ooma hub needs to know what is available for upload.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
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lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by lohertz » Wed Apr 08, 2009 5:09 pm

southsound wrote:Wireless networks use the 2.4 Ghz frequency sectrum. Seems like my Plantronics is brutal when it comes to taking over the 2.4 Ghz spectrum. The solution in my case was to use a DECT 6.0 phone that is network friendly.



Agreed take the batteries out of the wireless and disconnect the base altogether and use a different phone preferably a corded one.

DECT 6.0 actually uses a lower frequency

Change QoS to reflect more of what your speeds are (anywhere from 90-80% is appropriate)

shyamsu
Posts: 2
Joined: Wed Apr 08, 2009 8:05 am

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by shyamsu » Wed Apr 08, 2009 10:22 pm

That did the trick. Thank you very much for your help. I replaced my 2.4GHZ cordless phone with Dect 6.0 phone. Now I am able to access wireless internet connection on my laptop while I am on ooma phone.

tommies
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Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by tommies » Thu Apr 09, 2009 8:07 pm

shyamsu wrote:That did the trick. Thank you very much for your help. I replaced my 2.4GHZ cordless phone with Dect 6.0 phone. Now I am able to access wireless internet connection on my laptop while I am on ooma phone.
I had a 5.8GHz phone and have voice quality problem at the other end, changing to Dect 6.0 phone fix that. My router has wireless N, I guess the wireless overpower the cordless phone.
tommies

lohertz
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Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Ooma with Netgear WGR614 -- Loses Wireless Connection

Post by lohertz » Fri Apr 10, 2009 9:29 am

You could have also changed the channel your modem broadcast on, but that only works sometimes depending on how close the two are

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