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I set one up two weeks ago and it was simple and straight forward. Today, I try again and I'm forced to select a number instead of being able to port a number. The form is important because I have to do this 20 times so I need the login number to be the 'ported' number not the 'issued' number. what happened? why was this function removed?

I set one up two weeks ago and it was simple and straight forward. Today, I try again and I'm forced to select a number instead of being able to port a number. The form is important because I have to do this 20 times so I need the login number to be the 'ported' number not the 'issued' number. what happened? why was this function removed?

The new Telos no longer have a wall port. You must select a temporary number because landline integration is no longer possible. When the port completes the login number will automatically switch to the ported number.

Thanks! I'm activating now.

I went through the activation process for the first time today. I do not recall being asked if I wanted to port my existing number. I was asked if I wanted to use the existing land line or create a new number. I do not want a new phone number, so I selected the land line option even though my "land line" is a different VOIP service. When I set up the system, I was getting the flashing red Ooma symbol even though the internet connection is working fine.

While troubleshooting the issue, I came across the activation support page that mentioned that I should have been prompted to choose whether I wanted to port my old number or not, so I realized that I went wrong there. I tried to go through the activation process again, but it is now telling me that my activation code is not in the system. Is there any way that I can go back through the activation process, or otherwise change the options I selected?

My Ooma Telo does have a wall port. I did try plugging into the wall jack, even though I don't have phone service there, and it didn't help. Is there anything I can do?

Update: I read another post that says I have to call the customer service number, so I will try that in the morning.

Thanks,
Dave

For now, you can make ur Ooma work by feeding your existing phone service dial tone to Ooma's wall port.

Do you remember seeing the "choose a new phone number now and you'll be able to transfer your existing phone number later" blurb during activation?

I was wondering if we need to add some highlighting or color to call it out more.

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I went through the activation process for the first time today. I do not recall being asked if I wanted to port my existing number.

Bobby,

Given that new Telos don't have a wall port, how would you use it with your landline?
Hopefully that entry isn't there when a new Telo is activated.

The "...my current landline" option only appears if the device you're activating has a WALL port - so older Telos would see it, but the newer Telos would not.

Bobby,

Given that new Telos don't have a wall port, how would you use it with your landline?
Hopefully that entry isn't there when a new Telo is activated.