Installation problem

Need extra help installing your Ooma Hub or Telo system? Let us know.
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yorbar
Posts: 3
Joined: Sat May 14, 2011 11:18 am

Installation problem

Post by yorbar » Sat May 14, 2011 11:20 am

I have activated, connected my base unit to the Ooma, used an ethernet connection to a modem/router. All i get is a busy signal? :?:

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Installation problem

Post by thunderbird » Sat May 14, 2011 11:38 am

yorbar wrote:I have activated, connected my base unit to the Ooma, used an ethernet connection to a modem/router. All i get is a busy signal? :?:
Some Ideas:
Are all of the lights on the face of the Ooma blue?
It can take up to an hour for Ooma to download updates.

Try connecting your Ooma Internet port to your modem using a network cable. Some people get the phone cable mixed with the network cable. It's easy to do.

Make sure you have connected your phone to the Phone port on the Ooma device.

yorbar
Posts: 3
Joined: Sat May 14, 2011 11:18 am

Re: Installation problem

Post by yorbar » Sat May 14, 2011 11:41 am

All the lights are blue. The top 3 are blinking. Number 2 is light up, but number 1 is dark.

yorbar
Posts: 3
Joined: Sat May 14, 2011 11:18 am

Re: Installation problem

Post by yorbar » Sat May 14, 2011 11:54 am

Got it going

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