Device Reactivation Fee

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
scots
Posts: 236
Joined: Fri Dec 19, 2008 6:26 pm
Location: Raleigh, NC
Contact:

Device Reactivation Fee

Post by scots » Fri May 13, 2011 10:26 am

I notice on the list of rates under Device Reactivation Fee it says (transfer of ownership). Does the $79.99 fee apply even if the original owner is reactivating it, or is it only if it's transferred to a new owner?

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Device Reactivation Fee

Post by lbmofo » Fri May 13, 2011 11:42 am

That would be for any reactivation.

Keep in mind, just taking your device offline isn't deactivation.

Deactivation happens when Ooma cancels your account (for non tax payment for example) or you cancel your account.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Device Reactivation Fee

Post by EA PA » Fri May 13, 2011 12:33 pm

lbmofo wrote:That would be for any reactivation.

Keep in mind, just taking your device offline isn't deactivation.

Deactivation happens when Ooma cancels your account (for non tax payment for example) or you cancel your account.
Factory refurbs do not incur the reactivation fee according to one of the forum heads... who was it.... :?

viewtopic.php?f=2&t=11447&p=80080&hilit ... ion#p80073
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Device Reactivation Fee

Post by lbmofo » Fri May 13, 2011 5:23 pm

EA PA wrote:one of the forum heads... who was it.... :?
You mean the Knuckle kind? :P
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

scots
Posts: 236
Joined: Fri Dec 19, 2008 6:26 pm
Location: Raleigh, NC
Contact:

Re: Device Reactivation Fee

Post by scots » Fri May 13, 2011 8:53 pm

lbmofo wrote:That would be for any reactivation.

Keep in mind, just taking your device offline isn't deactivation.

Deactivation happens when Ooma cancels your account (for non tax payment for example) or you cancel your account.
My account wasn't canceled. It was transferred over to a Telo. Was thinking about maybe using the Hub again also.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Device Reactivation Fee

Post by lbmofo » Fri May 13, 2011 9:30 pm

Activation fee for sure.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Device Reactivation Fee

Post by murphy » Sat May 14, 2011 1:41 am

scots wrote:
lbmofo wrote:That would be for any reactivation.

Keep in mind, just taking your device offline isn't deactivation.

Deactivation happens when Ooma cancels your account (for non tax payment for example) or you cancel your account.
My account wasn't canceled. It was transferred over to a Telo. Was thinking about maybe using the Hub again also.
Your account on the hub was effectively canceled when the account was moved to the Telo. Ooma's recommendation in this case was to give the hub to a friend or relative who would pay the activation fee to open a new account. You can't have two devices on the same account so to reactivate the hub would require Ooma to create a new account for it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
EA PA
Posts: 576
Joined: Sat Jan 22, 2011 11:19 am

Re: Device Reactivation Fee

Post by EA PA » Sat May 14, 2011 3:53 am

lbmofo wrote:
EA PA wrote:one of the forum heads... who was it.... :?
You mean the Knuckle kind? :P
Certainly not! I respect all of your great input (even with 1 less grey hair).
Customer Since: 12/2010
Telecom Equipment: 1 Telo, 1 Handset, (4) Dect 6 Uniden DECT1580-4WXTPT
IN THE MONEY: 09/2011
Poor Legacy Carrier: Frontier

Post Reply