Need extra help installing your Ooma Hub or Telo system? Let us know.
#80910 by forceman
Sun May 08, 2011 1:00 pm
I just got my Ooma Telo and trying to set up multi-ring to my 2 cell phones but find that Ooma only allowed one multi-ring number.
Now, I tried to multi-ring to my Goggle voice which will ring my 2 cells. After setting it up, I have two problems:
1. When I call the phone, my Ooma does not ring, both my cell will ring.
2. When I use my cell to call home, I got into Google voice mail and not able to reach home. I was wonder if I can call Ooma 2nd line and by-pass the nulti-ring?
Any help will be appreciated.
#80985 by Ely
Mon May 09, 2011 12:40 pm
Hmmm, I think you cannot setup your home's main number with Google Voice if you want to be able to call home from your cell which is also setup with GV? You might want to play with the GV settings and see.
#81011 by lbmofo
Mon May 09, 2011 6:41 pm
forceman wrote:I just got my Ooma Telo and trying to set up multi-ring to my 2 cell phones but find that Ooma only allowed one multi-ring number.
Now, I tried to multi-ring to my Goggle voice which will ring my 2 cells. After setting it up, I have two problems:
1. When I call the phone, my Ooma does not ring, both my cell will ring.
2. When I use my cell to call home, I got into Google voice mail and not able to reach home. I was wonder if I can call Ooma 2nd line and by-pass the nulti-ring?
Any help will be appreciated.

Not sure what 1. is all about.
As for 2, go into your GV setting, edit the number and set "Direct access to voicemail when calling your Google number from this phone?" to No.
#81023 by forceman
Mon May 09, 2011 9:43 pm
I did try the Google setting and it still goes to voice mail.
Anyone tried calling the second phone? Will it also milti-ring?
#81024 by lbmofo
Mon May 09, 2011 9:51 pm
Do you have GV call screening off?

Unless you setup your 2nd number on a private device, your main multi-ring/forward function is still applicable.
#81133 by tomcat
Wed May 11, 2011 11:05 am
forceman wrote:Hi, tomcat,
My voice-mail from GV is going to GV and my cell phone voice mail is going to the cell phone.

Thanks, forceman. I just wanted to rule that possibility out.
#81333 by forceman
Fri May 13, 2011 12:02 pm
Well, I called the customer support, they took all my numbers and did something and reboot my Ooma. Now, it works.
Anyone wants to have more than one multi-ring can set up the GV to forward all calls. Just have to have the customer support to do it for you.

Who is online

Users browsing this forum: Majestic-12 [Bot] and 4 guests