Need extra help installing your Ooma Hub or Telo system? Let us know.
#80469 by tremor
Thu Apr 28, 2011 7:32 pm
I have setup ooma in front of my router/firewall, as directed. The phone
works great, but I'm not getting internet signal to my firewall. I have
plugged the modem cable into "To Internet", and the firewall into "Home
Network". I have rebooted my firewall several times (after getting the ooma
working), but it's still not seeing the internet. My firewall is a
DansGuardian unix-based server running Squid Proxy.

Is there a certain sequence I need to boot them up in?
#80512 by thunderbird
Fri Apr 29, 2011 11:31 pm
tremor wrote:I have setup ooma in front of my router/firewall, as directed. The phone
works great, but I'm not getting internet signal to my firewall. I have
plugged the modem cable into "To Internet", and the firewall into "Home
Network". I have rebooted my firewall several times (after getting the ooma
working), but it's still not seeing the internet. My firewall is a
DansGuardian unix-based server running Squid Proxy.

Is there a certain sequence I need to boot them up in?


Note: make sure you are using all netwrok cables and don't get a phone cable mixed in, it's very easy to do.

With everything un-powered, start by booting the Modem, when that's done booting, boot Ooma device, when that's done booting, boot the Router/Firewall.

If that doesn't work, temporarily remove the router/firewall, and connect a network cable from the Ooma device's Home port to the wired LAN port of a computer. Temporarily turn off the computer's Wi-Fi. Reboot the computer.

Than per lbmofo's suggestion "Use Interent Built-In MAC Address" Type in http://172.27.35.1 in your computer's browser window. The Ooma Setup pages opens. Click on Internet Settings, than go down to INTERNET port MAC Address: and click on Use Built-In. Click on Update Device.

Reboot the Ooma device and make sure your can access the Internet by typing in a site like http://www.google.com in your computer's browser window.

If you are successful, reconnect the Router/firewall's WAN port to the Ooma device's Home port using a network cable. With everything un-powered, start by booting the Modem, when that's done booting, boot Ooma device, when that's done booting, reboot the Router/Firewall than reboot a computer connected to from of the router's LAN ports, to the computer's wired LAN port. Than test by typing in a site like http://www.google.com in your computer's browser window.

Who is online

Users browsing this forum: No registered users and 7 guests