I have Ooma Telo connected to my landline. How to undo?

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jcervin
Posts: 2
Joined: Mon Apr 11, 2011 2:57 pm

I have Ooma Telo connected to my landline. How to undo?

Post by jcervin » Mon Apr 11, 2011 3:36 pm

During activation, I chose to use Ooma with my landline. According to the Quick Start Guide, that requires me to connect the WALL port to my phone jack. I did it, but I don’t like it because the jack is about 20 feet away. The problem will be solved once my number has been ported to Ooma, and I cancel AT&T, but until then how can I get Ooma to work without this connection?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: I have Ooma Telo connected to my landline. How to undo?

Post by thunderbird » Mon Apr 11, 2011 3:51 pm

jcervin wrote:During activation, I chose to use Ooma with my landline. According to the Quick Start Guide, that requires me to connect the WALL port to my phone jack. I did it, but I don’t like it because the jack is about 20 feet away. The problem will be solved once my number has been ported to Ooma, and I cancel AT&T, but until then how can I get Ooma to work without this connection?
I believe you have to contact Ooma Customer Support to configure things on their side first.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

jcervin
Posts: 2
Joined: Mon Apr 11, 2011 2:57 pm

Re: I have Ooma Telo connected to my landline. How to undo?

Post by jcervin » Tue Apr 12, 2011 8:20 am

Thank you, Thunderbird. I will give it a try.

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