Need extra help installing your Ooma Hub or Telo system? Let us know.
#5647 by kradoom
Tue Mar 31, 2009 6:51 am
I haven't messed with my setup in a while since my current setup seems to be working okay (not the best, but will do for now).

What I really want to do is just to have ooma behind the router like most people on the forum is doing. However whenever I do that, I am getting lag even when ooma is not on a call. Can anyone figure out why ooma can be causing so much lag even though it is not in use?? Or what can the possible causes for this be?

I am using a linksys router, which is others seem to be using but they aren't getting any problems like me.. I have messed with QoS settings on my router but it doesn't seem to be doing anything... grrr...
#5649 by murphy
Tue Mar 31, 2009 7:16 am
Just to double check, if you have the ooma hub's modem port connected to a LAN port on your router (ooma behind the router) there should not be any connection to the ooma hub Home port.
#5651 by kradoom
Tue Mar 31, 2009 7:33 am
yes, when I do that, like what you described, I am getting the lag / packet drop/ disconnections / whatever u call it...

Ooma is not in use

Ooma light is blue and working

No land line is connected to my ooma (not connected to any jack in my wall)

I am using comcast cable 12mbps download 6 mbps upload
#5653 by WayneDsr
Tue Mar 31, 2009 7:46 am
Ok, so you are NOT using DSL.

If you are connecting into the wall jack via WALL and are using a Scout, then you may be getting interference from the voltage on the line from the telco (even though you no longer have service).
Go out to the telco box which is usually on the outside of your house and disconnect the house wiring from the old landline connection.
This usually requires disconnecting a phone type plug in the box.

Just for clarity: you don't get a lag on the internet when you run the ooma hub by itself, (no WALL connection) but you get a lag when you connected WALL. Correct?

For a test: Set the ooma hub and scout next to each other and connect them together using the WALL in the hub to the WALL in the scout. Do you get lag then?


Wayne
#5655 by kradoom
Tue Mar 31, 2009 7:50 am
No...

My ooma is NOT connected to a Wall jack, I don't even have the scouts in use... and it lags with nothing connected... I don't even need to connect a phone onto it and it lags me...

I just want to know what can be the causes of this...
#5659 by WayneDsr
Tue Mar 31, 2009 8:05 am
Could you show us a speed test with and without your ooma connected?
I'd be interested to see how much lag. Also wondering if the lag is in your download or upload or both.

Wayne
#5661 by kradoom
Tue Mar 31, 2009 8:18 am
The lag is very noticeable inside a game (that isn't very bandwidth intensive... can be played with 56k modem with less lag..)

Outside of the game, normal stuff like web browser seems fine except for timeouts once in a while...

this is all with ooma connected...

here are the speed test results...

First one without ooma connected...

last 2 are with ooma connected.. (one of the speedtests actually timed out with ooma connected, and that has never happened without it connected)


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