Need extra help installing your Ooma Hub or Telo system? Let us know.
#77880 by mbr
Thu Mar 24, 2011 9:43 am
Just purchased my ooma, setup the system and just not able to get it to work correctly.
Configuration is:
Uverse router to firewall (Sonicwall 210) to High speed switch to ooma.

Problems are:
Unable to answer incoming calls, phone rings, system will not connect the call.
When I call out, the other person is unable to hear me and the system hangs-up.


I connected the ooma system directly to my uverse router and still the same issues.

Any iteas?
#77882 by thunderbird
Thu Mar 24, 2011 10:41 am
mbr:
The problem is probably because you don’t have a phone number assigned; or there are blocked ports, which will require opening ports in the Uverse router and/or Firewall, or use of DMZs; but first do the following:

Go into “My Ooma” Black lists, https://my.ooma.com/blacklists, and at least for now (testing), make sure that both blacklist boxes are not checked.

Go to Phone Numbers and make sure you "see" the phone number that is being called by the other end party.

In privacy make sure that at least for now (testing) that both boxes are unchecked.

While you are there, in System enable Ten Digit Calling. Than test.

If no help, than see:

http://ooma.custhelp.com/app/answers/detail/a_id/104

You could also contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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