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#77290 by superdave
Mon Mar 14, 2011 2:56 pm
I have the Ooma set to a private static ip address and use a port forward on the ooma to the home port (172.27.35.1). I can connect to it fine using the port forward and fine if I connect directly to the home port until it start flashing red. Once that happens no matter how long I wait, I cannot connect to it again with out unplugging/plugging it in.

This is what the status page currently shows

Network
MODEM: Connected : [192.168.1.13]
HOME: Disconnected
Ooma Tunnel: Connected
Services
Telephony: 925 - Running
DNS: 1228 - Running
Web Server: 1236 - Running
VPN: 1221 - Running
Free: 195804

and the ports page
HOME Link encap:Ethernet HWaddr
inet addr:172.27.35.1 Bcast:172.27.35.255 Mask:255.255.255.0
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
Interrupt:55
MODEM Link encap:Ethernet HWaddr
inet addr:192.168.1.13 Bcast:192.168.1.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:12369 errors:0 dropped:0 overruns:0 frame:0
TX packets:1625 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:968254 (945.5 KiB) TX bytes:271088 (264.7 KiB)
Interrupt:53

I cannot see it once it freezes so Im not sure what the status is at that point. Can customer service access internal logs?
#77292 by superdave
Mon Mar 14, 2011 3:19 pm
Thanks will do. I adjusted the ACK timeout on the 2 bridges and got rid of the packet loss. I'll see if that makes a difference.

VoIP test statistics
--------------------
Jitter: you --> server: 0.6 ms
Jitter: server --> you: 0.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.2

Speed test statistics
---------------------
Download speed: 5380968 bps
Upload speed: 2872256 bps
Download quality of service: 94 %
Upload quality of service: 36 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 39 ms
Average download pause: 2 ms
Minimum round trip time to server: 80 ms
Average round trip time to server: 89 ms
Estimated download bandwidth: 12800000bps
Route concurrency: 2.3787541
Download TCP forced idle: 55 %
Maximum route speed: 6553496bps
#77329 by Lilly's_Closet
Tue Mar 15, 2011 6:07 am
I think that is a good idea as well... Your equipment (Network side) is solid and your numbers and are good…

If you can also try to test the Ooma box on another network to see if the problem persists on that network.

Also as a matter of maintenance and with your setup in mind I would schedule a reboot of both DD-WRT devices every night during your off peak time (it's a setting in the WW-DRT GUI) . This will clean out the buffers and force IP renewal based on your lease status.

Be sure to tier the reboots by at least 20 mins apart and start with your ISP source side first.
#78461 by p75052
Sat Apr 02, 2011 10:46 am
I ran into a similar problem when I put the Telo behind an Asus WL-330GE Wi-Fi adapter. It got fixed after I configured the Telo to use static IP and "Use Built-in MAC address". The Telo has not locked up in the last three days.
#78462 by superdave
Sat Apr 02, 2011 11:13 am
After talking to customer support several times I was told they were going to have engineering check some stuff and email me. Still have not heard anything back yet, its been over a week. I also tried taking the oooma to another house and it did the same thing.

It might be a coincidence, but, yesterday my premium service trial expired. So far since then the ooma has not frozen up.


Edit: I was mistaking the power was reset it actually had not been running for a day.
Last edited by superdave on Sat Apr 02, 2011 1:27 pm, edited 1 time in total.
#78477 by superdave
Sat Apr 02, 2011 1:25 pm
Must have been a fluke. It is still freezing. I am not very impressed with customer support. It took 30 minutes the first call with no resolution and the suggestion to try at another house. I was told if it occurred there to call back and they would send me another one. I made sure she had everything noted and I would not have to go through everything again The 2nd call a couple days later the lady just had me go though everything all over again. Did not care about me testing it somewhere else. After another 30 minutes she must have been telling me engineering would follow up with me in email to get me off the phone. Either this unit is defective or there service is .
#78482 by thunderbird
Sat Apr 02, 2011 2:46 pm
superdave wrote:After talking to customer support several times I was told they were going to have engineering check some stuff and email me. Still have not heard anything back yet, its been over a week. I also tried taking the oooma to another house and it did the same thing.

It might be a coincidence, but, yesterday my premium service trial expired. So far since then the ooma has not frozen up.


Edit: I was mistaking the power was reset it actually had not been running for a day.

The Flashing read Ooma symbol means that the Internet signal has been lost. Ooma will normally reconnect and the Ooma symbol will change back to blue automatically when the signal returns.

But in your case since you took your Ooma device to another house and it repeated the read Ooma symbol flashing, it has almost has to be the Ooma device failing.

Since your Ooma device is within the one year warranty period, keep after Ooma to give you another unit.

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