Issue with setup.ooma.com

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GatorNutz
Posts: 14
Joined: Wed Mar 25, 2009 3:52 pm

Re: Issue with setup.ooma.com

Post by GatorNutz » Sat Mar 28, 2009 7:30 am

Mike1 wrote:Try turning your wireless off then go to Start->Run then type cmd

Type ipconfig/release
type ipconfig/renew

type ipconfig/all

now you should see that your LAN ip address has a 172.27.35.xxx
If you do not have an IP in this address range you will never connect to the OOMA hub.

Now open a web browser and go to 172.27.35.1

Make sure your ethernet connection is connected to the port marked HOME. This is all Just very basic networking skills.
Um...what's a web browser?

Seriously, thanks for the suggestions but I tried all of that well before I resorted to posting on the forums.

I'm typing this from my work laptop, which is having the same issue with setup.ooma.com (I tried Firefox, IE, and Chrome). So, at least I know it's not a client/browser issue; it must be something with the Hub.

I'm going to try the hard reset now.

GatorNutz
Posts: 14
Joined: Wed Mar 25, 2009 3:52 pm

Re: Issue with setup.ooma.com

Post by GatorNutz » Sat Mar 28, 2009 7:36 am

Ok, just did the hard reset and I'm still having the issue. Calling support now.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Issue with setup.ooma.com

Post by WayneDsr » Sat Mar 28, 2009 8:44 am

Good deal GatorNutz let us know if they find a fix.

Wayne

Mike1
Posts: 9
Joined: Fri Mar 27, 2009 12:16 pm

Re: Issue with setup.ooma.com

Post by Mike1 » Sat Mar 28, 2009 5:29 pm

Did you turn your wireless off? I had a similiar issue with mine. After I turned my wireless off and reestablished an IP everything worked fine.

GatorNutz
Posts: 14
Joined: Wed Mar 25, 2009 3:52 pm

Re: Issue with setup.ooma.com

Post by GatorNutz » Sat Mar 28, 2009 5:50 pm

Mike1 wrote:Did you turn your wireless off? I had a similiar issue with mine. After I turned my wireless off and reestablished an IP everything worked fine.
I did. In fact, wireless is disabled on my work laptop (for security reasons).

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Issue with setup.ooma.com

Post by WayneDsr » Sat Mar 28, 2009 6:20 pm

Longshot:
Disconnect your ooma hub from your network. Of course the blue light will go red.
Plug your laptop into the HOME port of the ooma hub and try to connect now. Any difference?

Wayne

lohertz
Posts: 372
Joined: Fri Mar 06, 2009 8:42 pm
Location: Far West Burbs, Chicago

Re: Issue with setup.ooma.com

Post by lohertz » Sat Mar 28, 2009 6:39 pm

GatorNutz wrote:Ok, just did the hard reset and I'm still having the issue. Calling support now.
This sounds like a firmware issue. Gator, you probably need a firmware update or a new OOMA hub.

Let us know how customer service goes.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Issue with setup.ooma.com

Post by WayneDsr » Sat Mar 28, 2009 6:42 pm

It really sounds like an issue with the built in webserver. May need a new hub.
That's why I figured if he could disconnect from the network, maybe the hub webserver would work.
Like I said: Longshot!
Wayne

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Bobby B
Ooma Moderator
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Issue with setup.ooma.com

Post by Bobby B » Mon Mar 30, 2009 9:24 am

Gator,

Let's try running a sniffer trace with wireshark to see what information the Hub is returning when attempting to browse to other pages on setup.ooma.com.

I'll send you some instructions on collecting this information.
Bobby B

GatorNutz
Posts: 14
Joined: Wed Mar 25, 2009 3:52 pm

Re: Issue with setup.ooma.com

Post by GatorNutz » Mon Mar 30, 2009 9:26 am

Bobby B wrote:Gator,

Let's try running a sniffer trace with wireshark to see what information the Hub is returning when attempting to browse to other pages on setup.ooma.com.

I'll send you some instructions on collecting this information.
Sure thing. Thanks for the help.

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