Mike1 wrote:Try turning your wireless off then go to Start->Run then type cmd
Type ipconfig/release
type ipconfig/renew
type ipconfig/all
now you should see that your LAN ip address has a 172.27.35.xxx
If you do not have an IP in this address range you will never connect to the OOMA hub.
Now open a web browser and go to 172.27.35.1
Make sure your ethernet connection is connected to the port marked HOME. This is all Just very basic networking skills.
Um...what's a web browser?
Seriously, thanks for the suggestions but I tried all of that well before I resorted to posting on the forums.
I'm typing this from my work laptop, which is having the same issue with setup.ooma.com (I tried Firefox, IE, and Chrome). So, at least I know it's not a client/browser issue; it must be something with the Hub.
I'm going to try the hard reset now.