Need extra help installing your Ooma Hub or Telo system? Let us know.
#74684 by bak
Tue Feb 08, 2011 4:13 pm
Ooma Telo in port behind router, router behind cable modem, would not work between modem and router.
Been working fine since port 2 weeks ago
Twice in past 2 days, received call-had conversation-hung up-attempted to make call-telo dead...

1st time inspecting telo, top lights flashing blue as in reboot, other lights off, removed power and rebooted
no indication loss of catv, tv worked, internet worked

2nd time inspecting telo, #2 light steady blue, all other lights off, removed power and reboot failed, removed power from all network gear and rebooted modem, router, telo
possible loss of catv, tv worked, internet was offline but modem and router lights indicated good sync

Is there any method to monitor preformance of the telo, and isolate source of the problem during failure?
a.locally with some setting internal telo
b.remotely thru OOMA service/support
c.if monitoring is currently active(default) can these prior events be researched for cause?

I am leary of my catv provider, Insight,( hate to think they may be blocking certian traffic-competing Voip, OOMA, from their Voip service)and suspect problems may have been short loss of signal(internet) events, causing telo to lock up/drop service, but have no way to prove without some type of QOS/monitor log.

#74687 by lbmofo
Tue Feb 08, 2011 4:31 pm
Try this first and see if it solves your problem: viewtopic.php?t=9372#p72047

Ping Plotter might be something you are looking for in monitoring your internet connection: viewtopic.php?t=7799#p54971

Why doesn't Ooma work between modem and router? Is it because you didn't reboot modem after setup change? If your modem has battery backup, you'd need to remove the batteries too for the reboot to work. If you can get your Ooma working between modem and router, see this: viewtopic.php?t=9536#p66155

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