Finished Porting and Still Can't Receive Calls

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mcbj8
Posts: 3
Joined: Thu Feb 03, 2011 5:55 pm

Finished Porting and Still Can't Receive Calls

Post by mcbj8 » Thu Feb 03, 2011 6:17 pm

i have had an ooma telo setup for about 2 months and still am unable to receive phone calls when the landline isn't plugged into the ooma. But when calling out my phone number appears in the caller id as the number i had ported over (which i take as a completed port). This is rather frustrating because i would like to get rid of my landline provider and I'm afraid to do so because i may not receive any of my incoming calls or voicemails. I don't know if its a matter of how i have the system hooked up: I have Comcast cable - Modem/router(combined, all in one type deal)(motorola surfboard) - wireless network expander(Netgear) this uses the wireless internet broadcast from the motorola surfboard to expand my wifi as well as give me four ethernet hardwire hookups -> CAT5 Cable to the Ooma

Is there something that i have to set in the router to permit the incoming calls to come through?

Does the router's firewall block these calls?

When i call my home number from a cell or elsewhere, with the landline jack unplugged, the phone rings and rings but never rings on my house phones. Not only does it continue to ring but the voicemail never answers the call either.

The only time the system works properly is when the landline remains plugged into the Ooma telo.

I appreciate any help I can get!

Thank you.

-Joe

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Finished Porting and Still Can't Receive Calls

Post by murphy » Thu Feb 03, 2011 6:21 pm

If your incoming calls are coming in on your land line your port was never completed.
When a port is completed the land line goes out of service and the account is closed.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Location: Greater Seattle
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Re: Finished Porting and Still Can't Receive Calls

Post by lbmofo » Thu Feb 03, 2011 6:23 pm

I suppose you never purchased number porting?
Your port status: https://my.ooma.com/porting_status
You are still in landline integration mode where your Ooma needs dialtone from your existing service.
Get your number port started here: https://my.ooma.com/products/addons_details/port
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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mcbj8
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Joined: Thu Feb 03, 2011 5:55 pm

Re: Finished Porting and Still Can't Receive Calls

Post by mcbj8 » Thu Feb 03, 2011 6:58 pm

so the port hasnt been submitted? I remember submitting the port and the ooma telo makes phone calls just fine without the landline plugged in and shows the correct number that i wanted ported...should i resubmit or try the port again?

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lbmofo
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Re: Finished Porting and Still Can't Receive Calls

Post by lbmofo » Thu Feb 03, 2011 7:10 pm

Does your porting status show you that you ported your number?

Does billing history show a charge of $39.99 for porting? https://my.ooma.com/account/billing_history
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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mcbj8
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Joined: Thu Feb 03, 2011 5:55 pm

Re: Finished Porting and Still Can't Receive Calls

Post by mcbj8 » Thu Feb 03, 2011 8:18 pm

there isn't anything that has the porting over charge. huh...that's strange guess i never submitted the authorization for the port. In this case i should port my old number over from the 'my ooma' webpage under add-ons?

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lbmofo
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Re: Finished Porting and Still Can't Receive Calls

Post by lbmofo » Thu Feb 03, 2011 9:00 pm

If you never paid $39.99 for porting then you didn't port your number over. Unless you opted for a year of Premier with free porting. Do you remember submitting a Letter of Agreement (LOA)? And Ooma telling you that your number is ported over via email? If you are not certain, you can call Ooma customer service to verify. Yes, add ons is where you order port.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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