No Call Waiting

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AA548035
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Joined: Thu Jan 13, 2011 1:32 pm

No Call Waiting

Post by AA548035 » Thu Feb 03, 2011 4:58 pm

I've just completed the porting process and connected OOMA. Most everything appears to be working correctly but call waiting is not working......goes straight to voicemail. Any suggestions? Thanks

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lbmofo
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Location: Greater Seattle
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Re: No Call Waiting

Post by lbmofo » Thu Feb 03, 2011 5:00 pm

The phone you are using had call waiting work before with your prior service?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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AA548035
Posts: 8
Joined: Thu Jan 13, 2011 1:32 pm

Re: No Call Waiting

Post by AA548035 » Thu Feb 03, 2011 5:02 pm

yes.

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lbmofo
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Location: Greater Seattle
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Re: No Call Waiting

Post by lbmofo » Thu Feb 03, 2011 5:38 pm

Is it consistent? Do they show up on call log? Maybe you can report to customer service with related log entries.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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AA548035
Posts: 8
Joined: Thu Jan 13, 2011 1:32 pm

Re: No Call Waiting

Post by AA548035 » Thu Feb 03, 2011 6:15 pm

I had ATT VOIP prior to OOMA with caller id. Using my cell phone, I try to call my home phone to see if caller id works.....goes to voicemail right away. No log of the incoming call. Thanks

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No Call Waiting

Post by lbmofo » Thu Feb 03, 2011 6:27 pm

Calling your Ooma works but when a 2nd call is coming in, it goes directly to VM is what you are saying?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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AA548035
Posts: 8
Joined: Thu Jan 13, 2011 1:32 pm

Re: No Call Waiting

Post by AA548035 » Thu Feb 03, 2011 7:01 pm

that is correct.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No Call Waiting

Post by lbmofo » Thu Feb 03, 2011 7:08 pm

Definitely a customer service call.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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AA548035
Posts: 8
Joined: Thu Jan 13, 2011 1:32 pm

Re: No Call Waiting

Post by AA548035 » Thu Feb 03, 2011 7:47 pm

ok, thanks.

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