Scout problem - 4 red lights (I think I know the answer)

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EricJRW
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Scout problem - 4 red lights (I think I know the answer)

Post by EricJRW » Thu Jan 27, 2011 5:26 pm

I am 99% sure of the answer, but I just want to do my due diligence.

I already have one scout and it works fine. I bought another scout, used, off eBay. After cycling through the top two row of 2 lights each, the four (red) lights in the third row come on and stay on. I am plugging this into the same "wall" port as my other working scout, so I'm satisfied the wiring is OK.

Is there anything else I can check or is this a broken unit?

Thanks

(off to check return policy now)
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

murphy
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Re: Scout problem - 4 red lights (I think I know the answer)

Post by murphy » Thu Jan 27, 2011 5:48 pm

The definitive test is to connect the wall port of the questionable scout directly to the wall port of the hub with no other wiring involved. If it doesn't go online in that configurantion it has problems.
Check to make sure that one of the buttons isn't stuck in the depressed position. A stuck button can cause strange problems.
Also make sure that it has the right power supply. It is a 5 volt 2 amp supply with the center pin positive. The model number on mine is PSC11A-050. Check the pins in it's wall jack to make sure that none are bent out of position.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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EricJRW
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Location: Texas

Re: Scout problem - 4 red lights (I think I know the answer)

Post by EricJRW » Fri Jan 28, 2011 9:34 am

Buttons seem OK.
Pins seem OK.
I also tried the power supply with my working scout (same model number on both).

I'll try plugging it directly in to the hub. If that does not work then I guess I got a bum scout.

Thanks for the help.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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lbmofo
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Re: Scout problem - 4 red lights (I think I know the answer)

Post by lbmofo » Fri Jan 28, 2011 9:36 am

Try different phone cord too.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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EricJRW
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Re: Scout problem - 4 red lights (I think I know the answer)

Post by EricJRW » Fri Jan 28, 2011 9:43 am

Good idea. I will definitely use the cord I know to be working.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

ntoy

Re: Scout problem - 4 red lights (I think I know the answer)

Post by ntoy » Fri Jan 28, 2011 9:44 am

EricJRW wrote:Buttons seem OK.
Pins seem OK.
I also tried the power supply with my working scout (same model number on both).

I'll try plugging it directly in to the hub. If that does not work then I guess I got a bum scout.

Thanks for the help.
Hello,

If you've tried connecting Hub2scout(Hub wall port 2 scout wall port) with a known(working) phone wire, most likely the scout could be the problem.

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EricJRW
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Location: Texas

Re: Scout problem - 4 red lights (I think I know the answer)

Post by EricJRW » Fri Jan 28, 2011 9:48 am

I've essentially plugged the suspect scout into a known power supply, phone cord, and phone (just in case, but I know a phone plugged in is not strictly required), though this "phone cord" is part of the house wiring. Just to remove that last unknown I will plug directly into the hub. This will remove all doubt.

I'm checking the power supply & cord that came with suspect scout with my working scout to make sure they are OK.

Then I'm heading upstairs to the hub.

Thanks
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Scout problem - 4 red lights (I think I know the answer)

Post by EricJRW » Fri Jan 28, 2011 9:59 am

No luck...

Using known good cord and power supply and plugging directly into hub and I still have 4 red lights.

Contacting seller now.

Looks like it's back to the auction block for me.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Scout problem - 4 red lights (I think I know the answer)

Post by lbmofo » Fri Jan 28, 2011 10:01 am

DOA is never good.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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thunderbird
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Re: Scout problem - 4 red lights (I think I know the answer)

Post by thunderbird » Fri Jan 28, 2011 3:40 pm

EricJRW:

In my Ooma, Account, System, can you see the second Scout?

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