So yesterday I log in to check on the status and instead I get the message:
"There was a problem displaying your porting status. One or more fields may be missing. Please contact Ooma support for more information."
I email customer support and the reply I get is anything but helpful:
"We apologize for the inconvenience that the delay in porting your number may have caused you. We have not received any update from our carrier regarding the status of your request. We have already escalated this issue to them and they are communicating with your current service provider to obtain the Firm Order Commitment date of completion.
Kindly check your from time to time as we will give you an update as soon as we receive one."
I am beside myself with anger. I paid for a service $30 for number porting, it has cost me another $30 plus dollars for the secondary line while the number is ported, and I am being told to check from time to time?
Ooma has now missed the date twice and now has no idea when it will be done.
I responded by email and if I don't get a good response I am going to be contacting the BBB and my state Attorney General since I paid for something and I am not receiving it.
One of the more frustrating things about porting is the lack of information.
Ooma says the phone company has my porting request and to keep checking the porting status thing, but there is no information there.
I called the phone company, but they say, according to the rules, they cannot tell me anything.
Maybe we should resubmit the port request? But I don't want to pay another $40.
I just got the canned response from Ooma support again asking me to be patient. This is unacceptable customer service in that they are just using cut and paste answers to my questions. I have replied asking for specific information such as a porting reference number. If they can not provide me with this basic info they clearly are not a good company, they have money for commercials on TV but can't actually help their customers use their product after they sell it.
If the other carrier doesn't give a Firm Order Commit date, then Ooma can't do anything about it.
Unless your "inside" connection can view porting statuses, they won't know beep about your situation.
More complication with this, Ooma has to talk to the other carrier via Ooma's carrier such as XO.
I would be must less annoyed if the porting status page or any of these emails had any info at all, tell a paying customer to be patient and it is up to me to keep checking with no communication from them is a joke. If I could cancel right now and return the box for a full refund I would. If this is their level of customer service I really worry that 6 months from now they go under and our phone numbers are lost and the box is worthless.