Need extra help installing your Ooma Hub or Telo system? Let us know.
- Posts: 2
- Joined: Tue Dec 14, 2010 9:03 am
We had ATT Uverse installed 2 weeks ago. No problems yet. Installed Ooma 8 days ago and got ported this morning. Landline went dead at 8:30 am and by 10:30 am. I rebooted Ooma and everything is great with my ported number. I go out to the NIB to unplug the house wires and noticed that ATT disconnected the second line totally which was wired previously as a home run to the home office and instead, everything wired to one which goes all over the house. He also disconnected our connection to our dock. I tested the Ooma on a splitter with the Uverse and it seems to work throughout the house. But I read in the forums this will void the warranty and may cause damage to the unit. So I've disconnected the Ooma from the wall jack. ATT is suppose to come out today and hopefully fix this problem. Has anyone else used Ooma on the wall jack and had problems?
Thanks - We're really excited to have this up and running so smoothly except for the NIB wiring issue
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
Does Uverse come in via the NIB using a wire pair just like DSL?
If so, take a look here: viewtopic.php?f=2&t=10261
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
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