new number availability

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jane7095
Posts: 1
Joined: Mon Dec 13, 2010 1:25 pm

new number availability

Post by jane7095 » Mon Dec 13, 2010 1:35 pm

I just bought an ooma only to find out it does not have a number in my local area (I thought ooma had most area codes). The representative said it's obtainable and she submitted a ticket to higher level technician but she didn't know when it would be available. I asked for a time range but she just couldn't give it. Does it mean it could really take forever? I plan to wait for 1 week or is it too short that I should just return it and seek other options? Anybody had similar experience? Thanks.

BTW, it appears I can port my current cell phone number but I don't want to do it since I'll keep it. Just don't understand why a new number with my area code is not available...

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: new number availability

Post by ajw522 » Mon Dec 13, 2010 2:12 pm

Numbers go in and out of availability, and if yours is not available, and customer service says it is obtainable, I would suggest to wait for a few weeks to allow Ooma to obtain more numbers and release them to users. If there are no numbers available in a few weeks, contact Ooma Support again and ask for a status update on the ticket that they originally created for you.

ajw522
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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