Sending Name & Number

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Granbury
Posts: 1
Joined: Tue Nov 30, 2010 7:04 am

Sending Name & Number

Post by Granbury » Tue Nov 30, 2010 7:11 am

I activated my OOMA about 5 days ago, however, receiving parties still get "Out of Area" as my name, they get the correct number. When can I expect the system to transport my name as well as number. On my end when receiving a call I only expect the number being my home system will place a name on a received number.

Thank You

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Sending Name & Number

Post by murphy » Tue Nov 30, 2010 8:33 am

Granbury wrote:I activated my OOMA about 5 days ago, however, receiving parties still get "Out of Area" as my name, they get the correct number. When can I expect the system to transport my name as well as number. On my end when receiving a call I only expect the number being my home system will place a name on a received number.

Thank You
Ooma does not send the name. No originating phone company sends the name. The receiving phone company receives the number and looks up the name in the database of their choice. The problem is in getting all of the databases updated with the new information. Ooma sends out the information. It is up to the individual database operators as to when and if they will update their database.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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