Personal Blacklist by Caller ID Keyword

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alscot8815
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Joined: Mon Jul 01, 2013 5:38 pm

Personal Blacklist by Caller ID Keyword

Post by alscot8815 » Mon Jul 01, 2013 5:48 pm

I spend a lot of time making separate personal blacklist entries when multiple callers have different phone numbers but common caller ID words ("Local Call", "Unknown", etc).

I would like the capability to have personal blacklist entries block all calls where occurrences of user selected words appear as part of caller ID text.

Otherwise I will probably cancel my Ooma Premier because I currently have to login almost daily to add to my personal blacklist for blocking stupid calls that share caller ID characteristics.

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lbmofo
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Re: Personal Blacklist by Caller ID Keyword

Post by lbmofo » Mon Jul 15, 2013 4:42 pm

This is a post probably meant for Ooma Telo?

Are these spam calls coming from outside of your immediate area codes?

If so, this may help in the meantime: viewtopic.php?f=5&t=14774&start=30#p109122
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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alscot8815
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Re: Personal Blacklist by Caller ID Keyword

Post by alscot8815 » Fri Jul 19, 2013 9:57 am

Your suggestion works for many out of state calls, but many of the annoying calls I deal with are coming from local area codes (623) (480) and sometimes (928).

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lbmofo
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Re: Personal Blacklist by Caller ID Keyword

Post by lbmofo » Fri Jul 19, 2013 10:24 am

You can still make use of wildcard blacklisting for the local area codes as well.

For example, my immediate area codes include 206 and 425; many friends and family members have 206 & 425 numbers so I can't block the whole area code but I still block spam calls based on prefix (in some cases, prefix + 1 or 2 more digits). I set my treatment option to send to voicemail so don't have to worry about rejecting a legit call (so far hasn't happend yet; no legit person trying to reach me has left a message).

Examples:

2062577* Air Duct Cleaning Telemarketer
They've called from these numbers: (206) 257-7028 (206) 257-7822

2063884* Promotions Department Telemarketer
They've called from these numbers: (206) 388-4294 (206) 388-4335

2064960* Political Opinions of America Political Organization
They've called from these numbers: (206) 496-0484 (206) 496-0935 (206) 496-0950 (206) 496-0955 (206) 496-0986

2065352* Promotions Department Telemarketer
They've called from these numbers: (206) 535-2550 (206) 535-2551 (206) 535-2604

2068666* Alarm Sales Telemarketer
They've called from these numbers: (206) 866-6910 (206) 866-6990

4254370* WA FOP Telemarketer
They've called from these numbers: (425) 437-0548 (425) 437-0653 (425) 437-0657 (425) 437-0659

I exported (copy and paste) my blacklist to Excel to do analysis so I can come up with these blacklist entries.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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JL-ATL
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Re: Personal Blacklist by Caller ID Keyword

Post by JL-ATL » Fri Aug 02, 2013 10:53 am

While that can help it would be so much easier if Ooma supported blacklist by Caller ID. My blacklist has so many entries where the caller ID is "Toll Free" or "Security" or "Card Services" or "Unknown"

The numbers seem to change wildly so a black list by area and office code as suggested would not work.

There are a number of requests for a blacklist by caller ID w/ substring capability (just like the number wildcard, "Toll*" would block anything that started with the word toll)

The frustrating part is the absence of feedback or comment from Ooma support. Are they working on it, are they reading these posts, or what? Even a "We won't do it" would be better than nothing.

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lbmofo
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Re: Personal Blacklist by Caller ID Keyword

Post by lbmofo » Fri Aug 02, 2013 2:37 pm

These are the latest relevant comments from Ooma mods:

viewtopic.php?t=13929#p97087
viewtopic.php?f=9&t=15436&p=108347#p108347

Hopefully they are looking at this thread as well: Collection of Blacklist Related Requests
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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oomaoffice
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Re: Personal Blacklist by Caller ID Keyword

Post by oomaoffice » Fri Dec 20, 2013 7:29 am

Can someone confirm that blacklist feature works in ooma office? If so how do I use it?
thanks

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