I also called Tech Support; they had me clear my IE9 cache. They sent me a new password, same result. They tried duplicating my error--they logged into my account just fine. When nothing fixed it, they wanted me to log in using Firefox or Chrome. I don't use those browsers, don't even have them installed, so I had to go through the rigmarole of downloading Firefox--when I know I am immediately going to remove it, because I don't want any more stuff on my computer that I don't use than necessary. Well that resolved the issue, but that is not an acceptable solution to me. The company needs to resolve the issue with IE9, not force customers to use a browser that they don't want to use, and don't use for anything else.
I was told my issue would be escalated to a higher level of Tech Support, and I would be contacted by e-mail about the resolution.
On my own, I tried logging into the web portal from one of my personal computers that has downloaded IE10. Aha, mystery solved. When I log in to the web portal through IE10, it recognizes my phone number/PW, and I can get in. The page is very slow to load, but I can get there. So I now have installed IE10 on my two business machines. But I don't like that I had to do that.
The login page definitely has some kind of an issue that needs to be resolved. Anyone else running IE9/Win 7 run into this problem?
Login has always been slow for me. IE8 and Chrome are not compatible, but Firefox and Opera are also slow.lisae wrote:The login page definitely has some kind of an issue that needs to be resolved. Anyone else running IE9/Win 7 run into this problem?
any help is appreciated. jeffk