Learn how to troubleshoot any voice quality issues.
#122136 by Arahants
Wed Aug 20, 2014 8:35 am
I've not noticed anything in the months we've been using it. Seems to be the same as our previous 2 Telos. Since early July though, around noon Eastern Time the quality starts dropping rapidly and folks on the other ends of call state our voices are breaking up. It seems to always be around peak hours so I'm assuming Ooma servers are needing some upgrades to cope with the West Coast coming online.
#122137 by southerndoc
Wed Aug 20, 2014 9:36 am
Ooma's servers definitely need upgrades. I get periodic problems with my home Ooma (used as a business line) around peak times. My internet is still with a very good connection (120 Mbps down, 22 Mbps up, 8 ms latency, 1-2 ms jitter) so I don't think it's on my end.
#124608 by Arahants
Tue Nov 18, 2014 1:36 pm
southerndoc wrote:Ooma's servers definitely need upgrades. I get periodic problems with my home Ooma (used as a business line) around peak times. My internet is still with a very good connection (120 Mbps down, 22 Mbps up, 8 ms latency, 1-2 ms jitter) so I don't think it's on my end.


Thanks Southerndoc, I seem to be having issues lately just like back in August when you posted. I'm wondering if it's something others are also noticing, again. Thanks!
#124619 by anzio
Wed Nov 19, 2014 9:36 am
Yeah, we are noticing the same symptoms. After peak time rolls around, call quality gets awful. People on the other end claim they can't understand us because our voices are breaking up. No issues with the network in our side, and latency/speeds are exceptional.

I really hope Tom from Ooma or someone chimes in with what is going on. It's becoming very hard to keep Ooma at this point.
#129950 by lite1
Sat Jun 20, 2015 8:10 am
I've been using Ooma Home for about 4 years, my son who is in LA is considering Ooma Office for biz, but these comments about Ooma call quality and servers needing update are a concern. Is this still a major problem at peak usage times? At my own Oregon location I have not noticed that.

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