Caller ID when making a call

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Jasonl88
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Joined: Wed May 15, 2013 6:32 pm

Caller ID when making a call

Post by Jasonl88 » Wed May 29, 2013 5:42 am

I have 2 voice lines and a fax. I have the fax hooked to the base unit (per Ooma's preferred set up). When I call someone the # that appears on caller ID is my fax #. I assume this is because the fax is hooked to the base unit. My concern is someone will assume that is my voice line and dial the fax #. With 3 lines, is there a way to choose which # shows up on someone's caller ID?

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lbmofo
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Re: Caller ID when making a call

Post by lbmofo » Wed May 29, 2013 5:49 am

You can choose your default outgoing callerid here: https://my.ooma.com/privacy
Or you can call Ooma customer service to have another number show up as the primary or top number: https://my.ooma.com/phone_numbers
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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tmcduncan
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Joined: Tue May 21, 2013 12:52 pm

Re: Caller ID when making a call

Post by tmcduncan » Wed May 29, 2013 7:24 am

I just contacted Customer Care to change my outgoing call name and they indicated it would be a $19.95 charge to make the change. Outrageous.

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lbmofo
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Re: Caller ID when making a call

Post by lbmofo » Wed May 29, 2013 7:44 am

Just have them change the order of phone numbers. Swap your primary and secondary numbers in order. No charge.

This will change the default outgoing callerid number. It is up to the receiving carrier to lookup your callerid name.

You can look up yours here: http://tnid.us/ pretty accurate for the most part.

If you want to change your callerid name in the different national databases, you'd be charged $19.99.

https://www.ooma.com/legal/rates
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Jasonl88
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Joined: Wed May 15, 2013 6:32 pm

Re: Caller ID when making a call

Post by Jasonl88 » Wed May 29, 2013 9:21 am

I just called CS and they changed the order so the correct # now shows when I call out. I have 3 #'s so I guess it was just a matter of switching the order. No charge as far I know.

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Dennis P
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Re: Caller ID when making a call

Post by Dennis P » Wed May 29, 2013 12:42 pm

The change fee only applies to our residential service. There is no charge for Ooma Office users.

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lbmofo
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Re: Caller ID when making a call

Post by lbmofo » Wed May 29, 2013 4:49 pm

Oops. The rates page does have an Ooma Office section now: https://www.ooma.com/legal/rates
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Dennis P
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Location: Palo Alto, CA
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Re: Caller ID when making a call

Post by Dennis P » Tue Jul 09, 2013 10:47 am

Jasonl88 wrote:I have 2 voice lines and a fax. I have the fax hooked to the base unit (per Ooma's preferred set up). When I call someone the # that appears on caller ID is my fax #. I assume this is because the fax is hooked to the base unit. My concern is someone will assume that is my voice line and dial the fax #. With 3 lines, is there a way to choose which # shows up on someone's caller ID?
Yes, go under the "Advanced" tab for the configuration of the extension. Here, you can select which phone number is used for outgoing caller-ID.

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