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Holiday Schedule and message

Posted: Mon May 27, 2013 2:48 pm
by sfooma
Monday, May 27 was set up on calendar as a holiday that our office would be closed.
The Virtual Receptionist gave the "open" message.
Any help would be appreciated.

Re: Holiday Schedule and message

Posted: Mon May 27, 2013 8:28 pm
by Tuan
Same thing happened to me. I had to change the mon-fri schedule to get the close message. Checking the holiday as either "recurring" or "one time" does not make a difference.

Thanks for reporting this. It sounds like a bug.

Re: Holiday Schedule and message

Posted: Tue May 28, 2013 3:04 pm
by Keck
I have another holiday on Friday. I will check to see if it works. It did nothing on Memorial Day.

Re: Holiday Schedule and message

Posted: Wed May 29, 2013 9:21 am
by Tuan
The holiday schedule is currently not working. I just marked today as a holiday and did another test, but still got the open message.

Re: Holiday Schedule and message

Posted: Wed May 29, 2013 12:54 pm
by Dennis P
We have found an issue where if you configure your business hours and holidays in a certain order, they will not be processed correctly. We have a fix that will be deployed early next week. In the meantime, please use the business hour schedule to manually implement any holidays you may have.