Linx to Linx Extension Dialing only works for a few seconds

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Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Linx to Linx Extension Dialing only works for a few seconds

Post by Tuan » Fri May 24, 2013 6:11 pm

When I use a Linx extension to dial another Linx extension, it seems to work for around 5 seconds. Then the call drops and I get a busy signal afterwards.

However, Linx to Base seems to work just fine.

For example, when I pick up Linx Extension 102 and dial the base 101 it works, but when I dial Linx extension 103, the connection only lasts around 5 seconds before the busy signal kicks in and drops the connection.

Tom
Ooma Moderator
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Joined: Sat Sep 05, 2009 8:07 am

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tom » Sun May 26, 2013 10:25 am

Does this reproduce for you every time?

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tuan » Mon May 27, 2013 10:25 am

Tom B wrote:Does this reproduce for you every time?
Yes.

My extension setup:

101 = base
102 = Linx 1
103 = Linx 2
104 = Linx 3
105 = Linx 4

Just tested again with ALL Linx devices and all gave the same result (i.e. From 102 dialing 103, 104, 105; from 103 dialing 102, 104, 105; from 104 dialing 102, 103, 105; and from 105 dialing 102, 103, 104).

Only base-to-Linx and Linx-to-base works.

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tom » Mon May 27, 2013 10:44 am

Can't find the account using your email address. What is the business name?

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tuan » Mon May 27, 2013 12:06 pm

Tom,
I dropped you an email regarding my account info.

Tom
Ooma Moderator
Posts: 4341
Joined: Sat Sep 05, 2009 8:07 am

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tom » Tue May 28, 2013 8:11 am

Your log is missing any calls to 3-digit numbers. Please try again.

Tuan
Posts: 97
Joined: Tue Apr 20, 2010 8:37 pm

Re: Linx to Linx Extension Dialing only works for a few seconds

Post by Tuan » Tue May 28, 2013 8:51 am

Tom,
Thanks for fixing the bug promptly. It works now.

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