ooma Outages - Corrective action plan

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WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: ooma Outages - Corrective action plan

Post by WayneDsr » Fri Apr 17, 2009 8:41 am

LOL :-)

Do you think any sane person would run an ooma data center?
Heck, there's a rough crowd in this forum when things go bad!

Wayne

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: ooma Outages - Corrective action plan

Post by oomg » Fri Apr 17, 2009 9:42 am

WayneDsr wrote:LOL :-)

Do you think any sane person would run an ooma data center?
Heck, there's a rough crowd in this forum when things go bad!

Wayne
Truer words could never be spoken. My mistake.
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

harlemdancer
Posts: 2
Joined: Wed Apr 15, 2009 3:13 am

Re: ooma Outages - Corrective action plan

Post by harlemdancer » Fri Apr 17, 2009 12:01 pm

Is anyone else still experiencing an outage????

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circlef
Posts: 33
Joined: Sat Jan 03, 2009 12:38 pm
Location: Burbank, CA
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Re: ooma Outages - Corrective action plan

Post by circlef » Fri Apr 17, 2009 3:43 pm

For the Business vs. Residential argument, I have been using two Ooma systems that are being used exclusively for business for the past several months now. One is my wife's home based management business and the other is my small retail/wholesale business. And, even with the outage of the 13th, I couldn't be happier with Ooma and the monies I save each month on our business phones. I paid for the system hardware in 45 days with the savings. With cell phone back-up, we were only mildly inconvenienced and were impressed with the Ooma updates keeping us in the loop. When in the past our AT&T lines went down we had no idea what was happening or when a repair would be made.

The old adage "you get what you pay for" certainly doesn't apply to Ooma. With Ooma, its "you get much more than you pay for" and I can't say that about many companies these days.
Member since January 2009 - Yep!
Premier Member - Yep! - Core and Scout =2 - Yep!
Saving Money - Yep! a lot - Love Ooma - You Bet!

drwill
Posts: 1
Joined: Fri Mar 06, 2009 6:02 pm

Re: ooma Outages - Corrective action plan

Post by drwill » Fri Apr 17, 2009 5:48 pm

Mistakes are the reason why, I understand, they put erasers on pencils.
Your response was outstanding. If you let us know you are having trouble, most of us will pull behind you. We can also take corrective action on our end to take care of our own communication. Had you had your proposed communication strategy in place, most of the outrage that was exressed would have and could have been avoided. A very simple and I might add inexpensive prophylactic. Here I am lecturing a comminication company about communication. Keep up your good work.

Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: ooma Outages - Corrective action plan

Post by Pandora » Fri Apr 17, 2009 8:02 pm

tommies wrote:This is good new. Thanks Dennis.

Regarding this morning outage, I notice a difference from the one on Mon.

On 4/13. my hub status said ooma core: connecting, please wait . . .
this morning, my hub status said ooma core: registering, please wait ...
Where do you see / read Ooma hub status?

Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: ooma Outages - Corrective action plan

Post by Pandora » Fri Apr 17, 2009 8:03 pm

bw1 wrote:You can if you're a premier subscriber and an update is planned for ooma to allow this for ooma outages (i.e. if your internet connection or power is out) for core subscribers.

However, this will still only work if the ooma calling network is up and running on ooma's servers.
If you don't mind my asking, has Ooma announced a failsafe for core users? I think it is a great idea, but somehow don't see the announcement on this site.

Thanks!

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: ooma Outages - Corrective action plan

Post by tommies » Sat Apr 18, 2009 8:06 am

Pandora wrote:
tommies wrote:This is good new. Thanks Dennis.

Regarding this morning outage, I notice a difference from the one on Mon.

On 4/13. my hub status said ooma core: connecting, please wait . . .
this morning, my hub status said ooma core: registering, please wait ...
Where do you see / read Ooma hub status?
http://setup.ooma.com
normally, ie blue tab, you see
Internet: connected
ooma core: connected
Phone line: connected
You need to do this behind the hub's home port
tommies

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number9
Posts: 126
Joined: Wed Jan 14, 2009 6:04 pm
Location: Northern Indiana

Re: ooma Outages - Corrective action plan

Post by number9 » Sat Apr 18, 2009 8:13 am

oomg wrote:
WayneDsr wrote:Sounds like my house. My house it is!

Wayne
Sorry... two problems: It sounds like you are in the general vicinity of Notre Dame and The Bob and Tom broadcast studio... well o.k. in the same state. As crazy as their respective fans are we must rule out the entire state.
Ahh, a USC fan? There is more than just corn, Notre Dame, and Bob and Tom in Indiana.
There's also a new ooma data center!
Wayne is an awesome IT guy. I'm an awesome unskilled laborer,... LOL
Plays PRS guitars

mc1home
Posts: 5
Joined: Thu Jan 15, 2009 11:16 am

Re: ooma Outages - Corrective action plan

Post by mc1home » Sat Apr 18, 2009 8:42 am

The corn grows pretty tall down from My house. which is down the road from N.D. The trout and salmon streams are fun to. I am glad OOMA is just planing to build in redundancy which should help them grow their company. I'm sure they will make a good choice.when the time comes.

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