I would like to see this thread deleted.
This thread is as awfull as Ooma's contingency plan. Let me explain... This thread was about Ooma corrective action plan, and all of that dialoge is completely watered down. The thread is completely disoherent from its original intended purpose.
The current outage event 1/21/2010 comments should have been contained in this thread... viewtopic.php?f=8&t=6067&start=40
I understand about the avatar thing, it threw me for a second as well, I think it would have been more appropriate (during the current situation) just to PM the guy.
If anyone expects 24/7 uptime 360 days out of the year, let me be the first to say they have unrealistic expectations and Ooma is NOT for you. I came here with the understanding of server/networks etc. I can deal with a outage, but of more importance is Ooma's contingency plan and customer support etc. (hence this threads intended purpose).
The non acknowledgment of the 800 outage a few days ago was a not so nice thing. But watching Ooma closely regarding this outage, my expectations were met with the status update (as for the content of the information thats a seperate issue in itself). Unfortunately I feel that Ooma only posts about service interruptions if it is forced to do so. They had to in this case rather if something was not readily seen by all in the wee hours of the night I highly doubt Ooma would make a acknowledgment.
I have my own thoughts what has happened, by no means was this a simple server upgrade, and a contingency plan was clearly not in place (there was a mention of a roll back???). As I said before there is no such thing as a simple update to a CORE system. At my work we dont go near a core system unless it is needed. Obviously Ooma needed to address something, and because they "needed" to, its not just a simple thing.
A day long outage is bad enough, and that is in my tolerance, fortunately for me my Telo appears stable today however I was not watching it all day either. But more importantly it is how Ooma handles these issues. Again I came to Oome with more of a concern with how Ooma manages an outage, as there will always be an outage. And this is how I measure a companies aptitude in handling a issue. Obviously it does not look good.
If a mod could clean this thread up and move the posts to what I think is a more appropriate thread, perhaps a discussion about better contingency plans can continue in this thread.