ooma Outages - Corrective action plan

Stay informed with the latest ooma feature updates and service status. Note: New Topics cannot be created in this forum.
Locked
Papaw
Posts: 5
Joined: Sun Apr 12, 2009 4:53 pm

Re: ooma Outages - Corrective action plan

Post by Papaw » Thu Jan 21, 2010 5:43 pm

My service has been in and out this afternoon and evening, even though the blue lights have been on both the hub and scout. Fort Myers, Florida

larger
Posts: 6
Joined: Fri Dec 11, 2009 5:37 am

Re: ooma Outages - Corrective action plan

Post by larger » Thu Jan 21, 2010 5:44 pm

Same thing, service is out in Daytona. Very poor showing OOMA.......

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: ooma Outages - Corrective action plan

Post by southsound » Thu Jan 21, 2010 5:49 pm

Image

My main phone service has been just fine. Technology, sometimes not so much. :P
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

EDS
Posts: 16
Joined: Sun Dec 07, 2008 11:38 am

Re: ooma Outages - Corrective action plan

Post by EDS » Thu Jan 21, 2010 5:51 pm

Service still down in NYC. Thought this was fixed. Go figure.

dsegel
Posts: 34
Joined: Sat Oct 17, 2009 7:52 am

Re: ooma Outages - Corrective action plan

Post by dsegel » Thu Jan 21, 2010 5:52 pm

My Hub in California has been in and out since at least noon today.

This was the last straw, my wife is telling me to dump Ooma and switch back to AT&T even though it costs a fortune.

"At least it works".

:( :( :(

I'll be canceling my Premier subscription in the morning.

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: ooma Outages - Corrective action plan

Post by MikeekiM » Thu Jan 21, 2010 5:54 pm

Mine has been up since 5:41pm PST... Blue light...able to make and receive calls...

My fingers are crossed that I am "fixed"
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

larger
Posts: 6
Joined: Fri Dec 11, 2009 5:37 am

Re: ooma Outages - Corrective action plan

Post by larger » Thu Jan 21, 2010 5:56 pm

You would think the OOMA Team would be all over these messages telling us of updates and corrective action. They are handling this like Tiger woods - no talking to your public, just checking in to a sex addiction center. VERY POOR OOMA.......

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: ooma Outages - Corrective action plan

Post by amoney » Thu Jan 21, 2010 6:08 pm

larger wrote:You would think the OOMA Team would be all over these messages telling us of updates and corrective action. They are handling this like Tiger woods - no talking to your public, just checking in to a sex addiction center. VERY POOR OOMA.......
Nah, I would rather they focus on the problem at hand, the status page was updated accordinly.

My Telo appears to be stable now. 9 pm EST, South Florida.
Comcast > Telo > WRT54G

dsegel
Posts: 34
Joined: Sat Oct 17, 2009 7:52 am

Re: ooma Outages - Corrective action plan

Post by dsegel » Thu Jan 21, 2010 6:20 pm

amoney wrote:Nah, I would rather they focus on the problem at hand, the status page was updated accordinly.

My Telo appears to be stable now. 9 pm EST, South Florida.
Are you kidding? You think they don't have a single employee that could update all of us who are experiencing problems with a reason and status updates? That's ridiculous. Poor service from Ooma followed by poor handling of the event.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: ooma Outages - Corrective action plan

Post by amoney » Thu Jan 21, 2010 7:17 pm

dsegel wrote:
amoney wrote:Nah, I would rather they focus on the problem at hand, the status page was updated accordinly.

My Telo appears to be stable now. 9 pm EST, South Florida.
Are you kidding? You think they don't have a single employee that could update all of us who are experiencing problems with a reason and status updates? That's ridiculous. Poor service from Ooma followed by poor handling of the event.
Honestly no. I realize how unrealistic that is, but this little company obviously has limited resources. And a "assistant" is not going to be able to address issues, they will be eaten alive here. As I said they did update the status page with what little they could. Obviously they were heavily reasearching the issue, and there really wasnt any new information.

Now, if the issue is resolved, I would greatly appreciate a more detailed explaination what happened. Im not holding my breath as companies most often dont want to give away any bad secrets of their infrastructure. I may seem to be reserved, because of my background and understanding of the process, but I am watching Ooma very closely. Believe me, I am very critical of Ooma.
Comcast > Telo > WRT54G

Locked