Re: ooma Service Status

Stay informed with the latest ooma feature updates and service status. Note: New Topics cannot be created in this forum.
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marcw
Posts: 11
Joined: Tue Feb 24, 2009 10:58 am

Re: ooma Service Status

Post by marcw » Mon Apr 13, 2009 11:32 am

Still Out in South Georgia (Douglas), My internet connection is great as I am still posting here.

Mike336
Posts: 10
Joined: Sat Apr 11, 2009 3:18 pm

Re: ooma Service Status

Post by Mike336 » Mon Apr 13, 2009 11:33 am

I am also unable to log into the lounge. Is that unrelated to the outage? I'm currently on a temp # waiting for a port and this morning I signed up for a 2nd number. Would either of those actions have changed my login number?

Still out in Alabama, by the way.

ooma_try
Posts: 16
Joined: Thu Mar 12, 2009 5:26 am

Re: ooma Service Status

Post by ooma_try » Mon Apr 13, 2009 11:35 am

mjv5864 wrote:still down...Norwalk, CT

This is the reason we need a Network Availability forwarding # as part of the basic service.
The problem with this is that with a centralized service which is itself down non of the features can work because the system can't be invoked. The Network Availability forwarding feature would only be of use when the ooma system is up, but the local internet connection (or hub) is down.

Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: ooma Service Status

Post by Pandora » Mon Apr 13, 2009 11:36 am

Dennis P wrote:We continue to work our connectivity issues with our upstream Internet providers. Connectivity is very unstable right now. You may see your box go in and out of service depending on where you are located and who your Internet provider is.
After this, when you have your meeting to review what happened and how to fix it.

I'd like you to consider suggesting that Ooma core provide a failsafe which will call a user defined number if for any reason service isn't working at a customers Ooma hub.

This would permit important calls to get through to a user selected number. If Ooma had this, my cell phone could be used as a backup for Ooma in the event of any network failure (on the part of Ooma or anywhere / anyone else).

Thanks

NLight95
Posts: 7
Joined: Tue Mar 10, 2009 7:47 pm

Re: ooma Service Status

Post by NLight95 » Mon Apr 13, 2009 11:37 am

Service is up, for now, here in Maine.

update: down again :(

mjv5864
Posts: 26
Joined: Thu Apr 09, 2009 2:25 am

Re: ooma Service Status

Post by mjv5864 » Mon Apr 13, 2009 11:40 am

ooma_try wrote:
mjv5864 wrote:still down...Norwalk, CT

This is the reason we need a Network Availability forwarding # as part of the basic service.
The problem with this is that with a centralized service which is itself down non of the features can work because the system can't be invoked. The Network Availability forwarding feature would only be of use when the ooma system is up, but the local internet connection (or hub) is down.
From the Vonage website:

" During a broadband service interruption, incoming calls are automatically forwarded to the phone number you designate as your Network Availability Number in your Online Account.

Even better, if your Vonage Device gets disconnected, incoming calls will similarly be forwarded to your Network Availability Number.

ooma_try
Posts: 16
Joined: Thu Mar 12, 2009 5:26 am

Re: ooma Service Status

Post by ooma_try » Mon Apr 13, 2009 11:44 am

From the Vonage website:

" During a broadband service interruption, incoming calls are automatically forwarded to the phone number you designate as your Network Availability Number in your Online Account.

Even better, if your Vonage Device gets disconnected, incoming calls will similarly be forwarded to your Network Availability Number.

--- assuming, of course, that the Vonage system itself is up. Notice it only applies when "your Vonage Device gets disconnected"...ie, a local only problem

stuman74
Posts: 10
Joined: Tue Apr 07, 2009 5:23 pm

Re: ooma Service Status

Post by stuman74 » Mon Apr 13, 2009 11:45 am

No service here in Chicago area either.

mrjlw2480
Posts: 8
Joined: Sat Apr 04, 2009 7:58 pm

Re: ooma Service Status

Post by mrjlw2480 » Mon Apr 13, 2009 11:46 am

I am just glad that it will eventually be back...I thought Ooma had closed the doors, turned off the lights and went home for good!!! LOL I have had Ooma for approx 6 weeks and this is the first time I have had any glitches at all with the service. I have gotten so used to having Ooma I hope they are around forever!! :)

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: ooma Service Status

Post by bryanlyle » Mon Apr 13, 2009 11:47 am

ooma_try wrote:
From the Vonage website:

" During a broadband service interruption, incoming calls are automatically forwarded to the phone number you designate as your Network Availability Number in your Online Account.

Even better, if your Vonage Device gets disconnected, incoming calls will similarly be forwarded to your Network Availability Number.

--- assuming, of course, that the Vonage system itself is up. Notice it only applies when "your Vonage Device gets disconnected"...ie, a local only problem
that's it exactly. vonage will forward the call if YOUR service goes out, not THEIRS. At least that is how I read it.

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