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#6849 by WayneDsr
Mon Apr 13, 2009 5:56 pm
If you're not up by now I would reboot your modem, router and ooma.
Since you are new to the system I would call customer support tomorrow and report your system down.

Wayne
#6850 by tommies
Mon Apr 13, 2009 6:00 pm
This is not a tip, but rather exactly what I did.

I just have ooma power down for 10 min. plug it back in and get out for a walk.

By the time I'm back, ooma is back too, for almost 2 hrs and running.

YMMV.
#6852 by parmenides
Mon Apr 13, 2009 6:05 pm
tommies wrote:This is not a tip, but rather exactly what I did.

I just have ooma power down for 10 min. plug it back in and get out for a walk.

By the time I'm back, ooma is back too, for almost 2 hrs and running.

YMMV.


Guys - I hear you. And I appreciate the goodwill - I really do. You know what - all of us signed up for this service because we want it to work. We're all excited about it.

But the fanboy stuff just isn't helping us who are still down. "Turn it off, turn it back on." For real?

Where is support updating this thread with real information for the folks who are still out? I've been reading another tech blog - there are many, many users still offline.

Well, off to bed. I'll hope for a blue light in the AM.
#6854 by Knight2000
Mon Apr 13, 2009 6:11 pm
Thank you Ooma for having this forum! because without it, I would not have known the status of the outage. I followed the 'power cycle' recommendation, and presto, after one minute all is back to normal. Oh yeah, writing from Charlotte, North Carolina.

Keep up the great work and offering great services....ignore those rude comments, technology is technology - there's bound to be issues.
#6859 by cndllady
Mon Apr 13, 2009 6:27 pm
Good job OOMA. I know how frustrating this was for everyone involved, including me. But things happen and I have lost both the power and internet a lot longer than a few hours. I love OOMA and am recommending it to all I know.
#6861 by Dennis P
Mon Apr 13, 2009 6:32 pm
billsingh - can you check your phone line plugged into the back of the ooma Hub? Apparently it doesn't think it is plugged in and it is expecting it. Are you porting your number?

parmenides - I don't see any logs for your device. Can you try pinging these three servers, ideally from behind the ooma Hub (ie from a computer connected to the HOME port):

myxprov.ooma.com
vpn.ooma.com
syslog.ooma.com
#6862 by parmenides
Mon Apr 13, 2009 6:37 pm
Dennis P wrote:billsingh - can you check your phone line plugged into the back of the ooma Hub? Apparently it doesn't think it is plugged in and it is expecting it. Are you porting your number?

parmenides - I don't see any logs for your device. Can you try pinging these three servers, ideally from behind the ooma Hub (ie from a computer connected to the HOME port):

myxprov.ooma.com
vpn.ooma.com
syslog.ooma.com


I can ping the first two. I can't ping syslog, which probably explains why you don't see any logs for my device... :(

syslog.ooma.com resolves to 38.102.149.5 for me.

Any thoughts?

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