Re: ooma Service Status

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Pandora
Posts: 182
Joined: Sat Feb 21, 2009 3:01 pm

Re: ooma Service Status

Post by Pandora » Mon Apr 13, 2009 10:43 am

Scott R wrote:I'm out in West Simsbury, CT.
Ooma is out in Connecticut for me too!

Shouldn't Ooma have an alternate / backup site at a different physical premises?
Last edited by Pandora on Mon Apr 13, 2009 10:45 am, edited 1 time in total.

warrenkg
Posts: 1
Joined: Thu Mar 05, 2009 4:57 am

Re: ooma Service Status

Post by warrenkg » Mon Apr 13, 2009 10:43 am

Out in tennessee also

NLight95
Posts: 7
Joined: Tue Mar 10, 2009 7:47 pm

Re: ooma Service Status

Post by NLight95 » Mon Apr 13, 2009 10:45 am

Down here in Maine as well. Certainly looks like a national outage. Every service has its glitches (more than once Time Warner's Digital Phone service was down, but not for long periods).

I'm not going to bother calling them on my cell. I'll just check back here once in a while.

mrjagster
Posts: 245
Joined: Wed Mar 25, 2009 4:01 pm
Location: Jacksonville, FL

Re: ooma Service Status

Post by mrjagster » Mon Apr 13, 2009 10:47 am

Whatever happened to redundancy?
ooma customer since September 2007
ooma hardware: Telo
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bildikar
Posts: 2
Joined: Sun Apr 27, 2008 4:01 am

Re: ooma Service Status

Post by bildikar » Mon Apr 13, 2009 10:48 am

Also down in RTP NC

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: ooma Service Status

Post by bryanlyle » Mon Apr 13, 2009 10:48 am

I think they will have a meeting tomorrow to discuss redundancy ;)

Scott R
Posts: 13
Joined: Tue Nov 18, 2008 6:32 am

Re: ooma Service Status

Post by Scott R » Mon Apr 13, 2009 10:48 am

Any chance of a support person updating the original post with a rough guess ETA for when things should be back up? I'd like to know if it will be sooner rather than later. My wife came home early and had an important conference call that she needed to transcribe notes for and the service went down right as she was about to dial in. Perfect timing.

27607
Posts: 2
Joined: Fri Mar 27, 2009 7:32 am

Re: ooma Service Status

Post by 27607 » Mon Apr 13, 2009 10:52 am

There is an outage nationwide. I can't even login to my lounge. SUCKS!!!!
It would been nice if we could have gotten an outage notification email. Like this we don't have to mess with the box and get frustrated when it does not work. Calling ooma support using cell phone is even worst.
Last edited by 27607 on Mon Apr 13, 2009 10:55 am, edited 1 time in total.

bhealy325
Posts: 4
Joined: Sun Mar 22, 2009 9:09 pm

Re: ooma Service Status

Post by bhealy325 » Mon Apr 13, 2009 10:52 am

Just called my # from my cell and it says I have a non working #. The support line is busy and can't get into the lounge. What is going on? when will this be fixed?

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Bobby B
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Location: Palo Alto, CA
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Re: ooma Service Status

Post by Bobby B » Mon Apr 13, 2009 10:53 am

It looks like there's an outage with one of the Internet links that has broken the connection to a large number of ooma Hubs. I don't have an ETA yet on when things will be back up -- but right now, our network operations team is working on diagnosing and resolving this problem as quickly as possible.
Bobby B

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