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Home > Enterprise Communications > Faqs

Ooma Enterprise Communications
Frequently Asked Questions.

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  1. The Ooma Enterprise solution comes complete with all of the business features you'd expect from a business phone system, and much more. Below you'll find a quick list, but check out our business phone system page for more details.    Cloud PBX Hosted PBX service Auto-attendant Multi-level IVR Role-based controls Call reports Music-on-hold Extension dialing Dial by name Call monitoring Hot desking Call management [...]

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  2. Yes. In fact, the Ooma Enterprise contact center solution leads the market in features and innovation.  The Ooma Enterprise Contact Center platform, powered by Talkdesk, helps companies provide and unparalled customer experience. Ooma Enterprise Contact Center can extend contact center functionality to your entire enterprise. With the Ooma Enterprise Contact Center platform, users enjoy intelligent routing, along with sophisticated reportin [...]

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  3. At Ooma, we have developed a globally redundant voice network that has multiple connections to Tier-1 international carriers. We continuously monitor the network for any issue that could compromise voice quality.  Ooma's Points of Presence (POP) network is the backbone of our service, as it limits the distance that calls have to travel, improving call quality worldwide. We take great pride in our unique approach to the network and have [...]

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  4. Yes. A dedicated voice circuit is an internet connection with the sole purpose of carrying traffic to and from your office using the Ooma Enterprise cloud phone system network. Rather than using your office's public internet connection, which already handles a heavy load, you'll use a special connection to Ooma Enterprise. This helps you avoid problems such as degraded quality, dropped calls, and jitter, which are common when voice is sen [...]

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  5. Ooma Enterprise has multiple carrier options for delivering calls. Redundancy guarantees that if one carrier is having an issue, we can seamlessly and invisibly route the call to another.  We also deploy an unique active/active architecture that is synchronized between points of presence. The end result is high availability within each network location for service and the ability to fail between locations seamlessly if there is an issue at [...]

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  6. Yes. Ooma Enterprise has points of presence in San Jose, Tokyo, Melbourne, London, Vancouver, and Toronto. Our geographically aware POPs ensure that your call leaves our PBX network as close to its destination as possible. POPs reduce cost and also improve voice quality.  Customers can choose from inbound numbers around the globe. For example, a call center can be in Las Vegas servicing clients from overseas - all while having the appe [...]

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  7. Success Heroes are dedicated team members at Ooma Enterprise who will provide you with concierge-like customer service from day one. Our support team is available 24/7, and you won't experience long hold times and agents who just pass the buck.  If you need help training a new staff member or making changes to your solution, just let us know and our Success Heroes have got you covered.  [...]

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  8. If you choose an Ooma Enterprise communications solution, your experience will begin with a 30-minute call with one one of our Success Heroes to lay out your implementation plan. During this call, we will work to understand your specific business needs and design a deployment project that's perfect for you.  To learn more about Ooma Enterprise, give us a call at 877-353-5174. [...]

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  9. The Ooma experience includes free software upgrades and new features so that your unified communications solution is always state-of-the-art. There is nothing for you to configure or install - with our cloud-based phone system, we do the heavy lifting for you. Learn more about our business voice infrastructure and how it works by clicking here.  [...]

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  10. Ooma Enterprise CRM Integration unifies our cloud-based business communication system and hosted call center pbx platform with your CRM to maximize employee productivity and improve customer service.  With Ooma Enterprise CRM Integration, users enjoy:  Click-to-dial Inbound screen pops 20/20 activity view Workspace transfer Uniting your business communications with your CRM can boost your sales effectiveness and bring more clar [...]

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Get exactly what you need and nothing you don’t using Ooma’s custom-built communications platform.
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