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Market Development Representative

Job Title: Market Development Representative
FLSA Classification: Exempt
Department: Ooma, Enterprise
Location: Sunnyvale, CA
Reports to: Director of SMB Marketing

Job Responsibilities:
  • Under general supervision, make outbound calls and emails, engaging with key business leadership and C level executives in targeted markets and industries about (Ooma Enterprise) services and value proposition.
  • Ask required questions of contacts to categorize them as qualified leads for field reps and converse with contacts to support answers to questions and related business information obtained through the call.
  • Identify best appointment calendars that suit both the contact and the sales rep to create a sales opportunity. Follow up with appropriate parties to confirm scheduling and discuss outcomes.
  • Manage and audit contact data in SalesForce (CRM) to track the contact through the sales process.
  • As requested, discuss contact and prospects with necessary internal experts to clarify issues and finalize sales data.
  • As directed, assist in the development of email, direct mail, and other marketing and sales programs that relate to business development and sales requirements.


  • Persuasion — Persuading others to change their minds or behavior.
  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Service Orientation — Actively looking for ways to help people.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one’s own time and the time of others.

To apply, please submit your resume electronically to (We will accept your resume in either one of the following formats: RTF, DOC, PDF, TXT)

Ooma™ is proud to be an Equal Employment Opportunity employer.

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