Ooma Business Blog

How to set up a simple call center

One way to better accommodate your customers is by adding a simple call center. With live agents on the line, you create trust in your brand and improve customer satisfaction. If you’re wondering just how to set up a call center or what makes a successful call center, Ooma has you covered.

Getting personal: How Salesforce Integration brings you closer to your customer

In our ever-expanding digital landscape, we’re more connected than ever before—yet it’s also more challenging to build strong customer relationships, given the endless distraction and depersonalization.

Why are traditional copper landlines still working after August 2, 2022?

This myth is centered around the idea that the Federal Communications Commission (FCC) ordered the mass decommissioning of the traditional landline phone system to be completed by August 2, 2022. Well, that date has come and gone, and landlines are still working!

Copper sunset isn’t stopping POTS rates from going sky-high

Telecommunications carriers are pushing through unprecedented price increases for POTS lines as they prepare for the final act in a long, slow technology shift toward obsolescence for traditional twisted-pair copper-wire phone lines.

Why VoIP is better for your business

VoIP phone systems are a major upgrade on traditional business phone systems. It’s like comparing color TV to black and white. By making the switch, your business will instantly unlock the ability to communicate more fluidly. That’s true for both internal and external communications.