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Home > Business Voip > Business Phone Faqs

Ooma Office
Frequently Asked Questions.

  1. Unlike Ring Groups, call queues are designed for a high volume of calls. Call Queuing helps your business not miss any calls by putting callers into a holding pattern and then automatically sending them to the next available agent. Ring Groups, on the other hand, can only handle one call at a time. [...]

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  2. Ooma Office comes with powerful tools that can help you block a number of unwanted calls, from spam to anonymous calls to robocalls.Each of these tools is best suited to certain types of calls. Here’s how to take advantage of them and which type of calls they’re most effective at battling. Block anonymous callsAnonymous calls are calls that show up as a Private Number on caller ID. You can automatically block them with Ooma [...]

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  3. Yes. Nearly all Ooma Office users are able to keep their existing business phone numbers. Phone service providers cannot keep you from porting over your number to another carrier, as it is against updated FCC regulations from September of 2017.In the vast majority of cases, Ooma can port over your existing phone number from your current provider without an issue. In fact, 99.8% of all phone numbers in North America can be ported to Ooma! I [...]

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  4. Clear and effective communication is a powerful engine that helps to propel your business forward. Whether your company has 2 or 200,000 employees, business phone calls are an important tool for meetings, deals, projects, sales effectiveness, and simply getting things done during the work day.The ways in which companies communicate have changed drastically over the years. While thousands of businesses have made the switch to a Vo [...]

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  5. Ooma Office has three service plans you can choose from.Ooma Office Essentials is $19.95 per user, per month.Ooma Office Pro is $24.95 per user, per month.Ooma Office Pro Plus is $29.95 per user, per month.There are no contracts and you can cancel any time. You can easily add additional Ooma Office users as your business grows. You can click here to view a chart that outlines pricing for all products and services that can be added [...]

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  6. Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup and reduced monthly service costs. We offer a full suite of business phone features designed to deliver a great communications experience to inbound callers before, during and after business hours with settings you can control from anywhere.Ooma Office has over 50 features that can help your business. To learn more about Ooma O [...]

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  7. With service plans starting at just $19.95 per user, per month (which includes a phone extension), Ooma Office can help small businesses save between 40% to 60% compared to their current provider's monthly per line charge. Note: Unlimited calling is included with Ooma Office subscription fees but monthly taxes and fees still apply due to federal regulations.Traditional busine [...]

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  8. Virtual phone systems use a technology called Voice over Internet Protocol (VoIP), which essentially uses the internet to route audio-based calls, replacing the PBX server and traditional phone lines. Since your phone network is in the cloud, it can be accessed by a wide range of devices and locations.All you need to do is connect your device to the internet. Ooma sells pre-configured IP desk phones that make connecting to your virtual phone sy [...]

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  9. Internet phone systems use the internet to connect callers with one another. Using Voice Over Internet Protocol (VoIP) technology, telecom providers like Ooma allow business callers to make phone calls from iOS and Android devices using their company’s phone number.As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional business landline phones. Even better, y [...]

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  10. Ooma Office Pro users have the ability to record phone calls. Users may need to record phone calls for various business-related reasons, including customer service training, creating a formal record of verbal sales transactions and complying with industry requirements or best practices.There are two ways to record calls with Ooma Office Pro, and both are simple to use.First, your account administrator will have to enable call recording for yo [...]

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Do you have internet ports (hardwired) everywhere you want a phone?

Do you need Wi-Fi cordless phones?

Do you need a separate conference phone?

Do you want to connect a physical fax machine?

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