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Ooma Office vs. Dialpad: Comparing Business Phone Service

When searching for business phone service, it’s important to select a plan that’s flexible, high quality, sustainable, and affordable. While there are many providers offering business phone service, we wanted to compare two companies that offer digital phone service at prices that are much lower than traditional phone providers.

Both Ooma Office and Dialpad use the internet to transmit your phone calls rather than landlines or cellular voice service. However, this technological framework is where the similarities end.

In the below comparison, we’ll go point by point to consider the phone services offered by both companies.

VoIP business phone comparison

Drobot Dean – stock.adobe.com

Service and Quality

Call quality is, of course, a high priority in telephone service. Not only can it be seen as unprofessional to make phone calls that have poor quality, but it can also be frustrating as the caller.

A PC Magazine editor experienced variable call quality when using Dialpad on their laptop, and the editor recommends working with Dialpad’s network specialists to identify problems in local wireless network configurations to troubleshoot call quality issues.

Comparatively, Ooma users experience high-quality audio from the beginning. This is due to Ooma’s prioritization algorithm that helps call quality remain consistently clear, despite fluctuations in network connections. After testing Ooma Office, a PC Magazine editor said, “I was pleased to find that the sound quality was among the best of the VoIP services I’d tested, and everyone I’ve called to test my VoIP services agreed.”

Dialpad has gone through several iterations of name changing and rebranding (Switch, Firespotter Labs, UberConference), and is run by a serial entrepreneur. While Dialpad has been rebranding itself, Ooma has been providing great phone service for over 10 years.


Dialpad and Ooma Office offer different sets of features.

Dialpad service may not be relevant to all customers. For example, Dialpad’s digital-first approach may not be as accommodating to businesses who use traditional phone tools such as faxing because, with Dialpad, only the first 100 pages per month of inbound and outbound faxes are free, and after that it’s $0.10 per page.

When using Dialpad, additional equipment may be needed to accommodate a desk phone since the service only directly supports digital phones with SIP or analog phones with an add-on Obihai Adapter.

Additionally, Dialpad can be difficult to set up, and PC Magazine says that Dialpad installation could be difficult for non-IT users. There’s also the issue of lack of support because Standard subscribers only have access to support via chat, email, and FAQs. Pro users have expanded access with weekday support by phone, but still don’t have weekend phone support. Notably, Dialpad does offer high-tech features that Ooma doesn’t, including strong integrations.

Comparatively, Ooma is easy to use with low rates of customers ever needing tech support. However, if you do need it, Ooma’s customer support is high quality, and phone support is available to all customers seven days a week.

Ooma Office provides you with business phone service that goes beyond the needs of Silicon Valley, and it’s an excellent solution for an array of businesses, whether you’re a retail shop, restaurant, law office, healthcare business, small construction company, hospitality business, real estate firm, or any one of a number of other business types.

Ooma Office business service

Plans and Costs

Ooma Office business phone service starts with a one-time purchase of the Ooma Office Base Station, which is currently discounted to $199.99. You can use the desk phone you already have, or purchase an IP phone like the one pictured above.

For each user, phone service costs just $19.95 per month. Included is full use of the Ooma Office mobile app, so you can make and receive work calls no matter where you are.

The business phone service is simple, easy, and straightforward. Plus, the flexibility of not having a contract means that you can easily change your phone service as your business changes.

Dialpad promotes annual contracts with upfront yearly payments. Dialpad Standard is $20 per month with no contract or $15 per month if billed annually. While paying annually does give you a slightly better rate, it locks you into service that may not suit your business needs. Service tiers also include an Enterprise plan that costs $35 per user per month with an annual contract.


With the cost comparison between Ooma Office and Dialpad Standard is just about even for contract-free service, wouldn’t you rather use a phone system that has crystal-clear audio, easy installation, and superior support, all from a reliable business that has consistently been ranked at the top of the industry for the past five years?

Ooma customers and independent reviewers agree that Ooma provides high-quality business phone service that’s reliable, easy to use, and affordable.

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Ken Narita

Ken Narita’s marketing career spans two decades helping businesses large and small grow. Whether it’s been advising emerging startups, guiding clients from the agency side, or currently, leading SMB marketing at Ooma, Ken has always taken an empathetic approach to addressing goals, gaps, and opportunities. Previously at TriNet, from 2011 to 2017, he grew and led the revenue marketing team through a period of rapid change and growth where net service revenue consistently grew in a range of 15-20% per year and reached $650 million at the end of his tenure. Ken has led demand generation, field marketing, customer marketing, and marketing operations teams and enjoys the ability to integrate campaigns across all functions to drive results.

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