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Mark Maxwell

Mark Maxwell is Director of Product Management for Ooma’s SMB products and services and is responsible for creating sophisticated, yet easy-to-use products for our small & medium business customers. Prior to joining Ooma, Mark led Product for Military.com- the nation’s largest online military & veteran community. Mark’s entire career has been focused on delivering complex technology in a simple, approachable manner to both consumers and small business customers. In the past, Mark’s products have won Webby Awards, JD Edwards Customer satisfaction awards, and even People Magazine’s Tech Pick of the Year. Mark is a graduate of Middlebury College in Middlebury, VT.

Articles by: Mark Maxwell

extension monitoring
Written by Mark Maxwell

For many businesses, a ringing phone means new clients, new appointments, or new projects. However, an overwhelmed receptionist may dread this positive business growth. Even if he or she started the day deftly juggling incoming calls, a spike in call volume could quickly turn into a chaotic scramble. The difference in the two scenarios typically […]

call blocking on business phone
Written by Mark Maxwell

It can be more difficult to implement spam call blocking for a business phone than on a personal line. For businesses, phone systems need to balance public availability with accurate call rejection, and residential users may want to more broadly block phone calls. To help address a business’ ability to block unwanted phone calls, Ooma […]

voicemail to email technology can improve productivity
Written by Mark Maxwell

Your daily operations are directly affected by the telephone features your small business can access. For example, voicemail is something that’s used on a daily basis. Yet, traditional voicemail systems can be archaic and frustrating. It’s easy to assume that voicemail frustrations are a necessary part of doing business. However, some voicemail hacks can improve […]