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Purchasing an Ooma device gives you access to all of the benefits of your old telephone carrier for a fraction of the price. Transferring your telephone service to the Internet is generally reliable, but it’s best to have a safety net in case of a power or Internet outage. The Backup Number feature... -
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Simply dial 911, same as ever! This means your emergency calls will be routed over the Internet with whatever service address and phone number you've registered with Ooma. For this reason, we urge customers to keep contact information up to date. If you're using your Ooma system with... -
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If you are already logged into your My Ooma account, you can change your password by visiting the Security page under the Account tab. Your password is the key to your account, so make sure that you choose a strong password that is known only by you.If you are logged out of your... -
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If you forget your password, don't fret! You can use Ooma's password recovery tool to request that we send a new password to your email. To use the password recovery tool, you can follow these directions:Navigate to your My Ooma login page and click on "Reset it" as shown below: ... -
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Before you’ll be able to make phone calls with your new Ooma device, you’ll need to spend a few minutes activating your account. During activation, you’ll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you’... -
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When you purchase an Ooma device,you'll save a lot of money every month since you get free telephone service with unlimited domestic calling. It is important to remember, however, that you are responsible for paying the applicable taxes and fees in your area. For most customers, these taxes and... -
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One of the most important steps in the activation process is selecting the phone number you will use with your Ooma system. Your phone number is part of who you are. After all, it's the number people will dial when they want to connect with you! With Ooma, you have the option to keep your existing... -
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It can be inconvenient -- to say the very least! -- to have a new phone number that you need to distribute to everyone you know. Now you have the option to switch phone carriers while avoiding that hassle. With the phone number porting option, you can say goodbye to your current phone... -
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You've gone ahead and activated your Ooma Telo device online. Your next step will be plugging in your Ooma Telo system and getting it up and running. Don't worry about complicated setup and vague instructions. The Quick Start Guide includes everything you'll need to know to be get up and... -
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Now that you’ve gotten your Ooma system set up for basic functionality, you may find yourself wishing that you could do even more. Fortunately, Ooma’s got you covered! Within this section you will find instructions to cover a wide variety of common advanced setups that will help you integrate Ooma... -
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With the proper equipment, it is possible to send and receive faxes. There are several configuration options, allowing you to select the setup that will be best for you. Before you begin, please keep in mind that you will need to have access to a working fax machine, and possibly a phone splitter... -
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Phone service with Ooma has tons of advantages. You'll save hundreds of dollars on phone bills each year, while gaining access to tons of features that you'll wonder how you lived without. One of the biggest concerns many customers have about switching to VoIP technology is wondering what happens... -
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Most of your account settings can be managed through your My Ooma account, but certain options can only be managed by connecting directly to your Ooma device. You can access the management interface of your Ooma device by using an Ethernet cable to connect your computer directly to Ooma. This is... -
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Your My Ooma account is your one-stop shop for managing your Ooma account. It's the ultimate in convenience; you can change your account's settings from anywhere that you have an Internet connection, any time you want. You won't have to navigate phone menus or talk to an agent, and changes you make... -
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Many anonymous callers are anonymous for a reason -- they're up to no good. If you're not interested in taking calls from anonymous callers, Ooma has got you covered with anonymous call blocking. Now, Ooma Premier members can choose whether anonymous calls are allowed to ring the phone, get sent... -
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Your Ooma device supports standard star codes that you may have used in the past. We’ve also introduced a few new codes for Ooma-specific functions. See the chart below for a list of star codes that Ooma supports:*67 Block outgoing caller-id for this phone call*69 Redial... -
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Basic telephone service comes with the purchase of your Ooma Telo or Hub. Sometimes, though, your busy life demands more than just the basics. That's why we've put together Ooma Premier, our package of premium calling features that make your home phone fit your lifestyle. Many of these features are... -
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With Ooma, you won't have to give up the conveniences that you're accustomed to with your local phone company. Being able to see who's on the other end of the line with caller-ID is a feature you'll never have to go without -- you'll enjoy basic caller-ID as part of the phone service you get when... -
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An essential for any telephone user, call waiting is your way of knowing that there's someone else who wants to chat while you're on the phone. Call waiting with Ooma will let you rest assured that you won't miss an incoming call, even when you're on the phone. -
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In an emergency, seconds matter. The last thing you want to worry about is what's going on behind the scenes when you dial 911 -- you just want help to get to you as soon as possible! We understand the importance of emergency situations, which is why all Ooma units come bundled with 911 services.... -
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Once in a while you may want to check out who you've been on the phone with -- an impossible task with a traditional phone! With Ooma call logs, you can see a detailed report of your recent incoming, outgoing, and missed calls. You'll be able to see the duration of the calls and which phone line... -
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You can dial any phone nationwide with your Ooma phone, but what about your friends and family abroad? If your loved ones living out of the country have an Ooma phone, then you don’t need to worry about paying per minute to talk. We offer free in-network calling to any Ooma phone number, no matter... -
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With basic caller-ID, the telephone number of any incoming call will be displayed on your phone. Incoming calls from phone numbers you don’t recognize can leave you in the dark before you pick up the phone, though. Enhanced Caller-ID will give you the name of the incoming caller to help you decide... -
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Waiting on an incoming call is never enjoyable, but waiting while someone else is chatting away on the phone can be infinitely more frustrating. And you can never quite be sure they're not just ignoring the call-waiting beep. Put those frustrating days behind you with Enhanced Call Waiting. If a... -
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Have you ever wanted the convenience of a second phone line without the hassle of having two phone numbers to distribute? With the Ooma Instant Second Line feature, you automatically have the advantage of two phone lines attached to one number -- or you can select a second phone number. It's all up... -
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Whether you're talking for business or for pleasure, sometimes it's just not enough to have only two people on a phone conversation. With three-way conference calling, you can invite a third person into the mix. With Ooma's superior control over conference calling, you can talk without worrying... -
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Even though caller-ID can tell you who's calling, there are times when you may not be sure you want to talk to the person on the other line. If you find yourself debating between picking up the phone and possibly getting trapped in an unwanted conversation, or letting the call go to voicemail and... -
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It's okay if you want to be left alone without the potential distraction of the phone ringing. By forwarding all incoming calls directly to voicemail, Do Not Disturb will help you keep your attention wherever it belongs when you're just too busy to take a call. -
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Sometimes there are people you just don't want to hear from. Whether you're sick of telemarketers or want to block certain individuals from reaching you by phone, Ooma's blacklist features can help. With community blacklists to block out known nuisances, and individual blacklists to help protect... -
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You're a busy person, and sometimes you simply can't stay home waiting for a phone call. With Ooma's call forwarding options, you don't have to be shackled to your home phone any more! If you're going to be away from home -- whether for a few hours or for a vacation -- you can select the call... -
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Your Ooma Bluetooth Adapter is the missing link between your home phone and your cell phone. With the Ooma Bluetooth Adapter you'll enjoy unprecedented integration of your phone systems and convenience at home. -
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The phone rings and you pick it up. If the call is not for you, you're left with a choice between taking a message (and remembering to pass it on), and asking the person on the other line to call again so you can let them go to voicemail. Now Ooma's got a solution to this particular phone etiquette... -
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A single phone number for the household can sometimes seem more of a curse than a blessing. Maybe you're sick of constantly taking calls for another person or you have a child who's ready for the responsibility of their own phone number. Maybe you have a home business and wish to separate business... -
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Have you ever wished that your phone system could tell you when there’s a new voicemail? Are you sick of calling in to your voicemail to check whether someone’s tried to reach you? If these thoughts have crossed your mind, then Voicemail Notifications can help! Whenever you receive a new voicemail... -
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What could be more convenient than the ability to check voicemails online? Perhaps having those voicemails sent to your email so you can listen to them right from your inbox? With Ooma's Voicemail Forwarding, you can have the time-saving combination of voicemails in your email. No matter where you... -
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Congratulations! Now that you've invested in an Ooma Telo Handset you'll be able to unlock the full power of the Ooma Telo and our Ooma Premier service. Before you can get talking, though, you'll need to sync up your Ooma Telo Handset with your Ooma Telo. -
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Even when you're on the go, Ooma can alert you via text message or email that someone has left you a voicemail with Voicemail Notifications and Voicemail Forwarding. Sometimes you just don't have the time to stop what you're doing and listen to a voicemail message, though. If you'd like the... -
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One of the perks of a multi-line household is the ability to give a dedicated phone line to the person or people who need to have their own. Whatever the reason might be for wanting two or more separate phone lines, Ooma's got you covered with personal devices. Combined with personal numbers, you... -
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If you've come to love the convenience and services that Google Voice provides, then you'll love the ability to link Google Voice up with your Ooma Telo. Ooma offers full Google Voice integration, giving you all of the advantages of Google Voice's features plus the call quality that you've come to... -
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If you are online, you can still access all your messages by clicking on My Ooma in the upper right at my.ooma.com. Here, you can enter the My Ooma, a secure, easy, and friendly web portal where you can manage your messages, explore and add new Ooma services, and get help from Ooma Customer... -
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Your new Ooma Telo or Hub came with a "Quick Start Guide" inside the box. This will help explain in detail what each light on your device can be used for. You may also Click Here to find this information or by navigating your browser to the following link for more information on your new Ooma... -
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The following guides can be located at:http://www.ooma.com/support/documentationOoma Telo Quick Start GuideOoma Telo Handset Quick Start GuideOoma Hub Quick Start GuideOoma Hub User Manual -
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Most of the time, setting up your Ooma Telo is a quick and painless process. Every so often, though, something comes up that's a little bit outside of the norm. Before you panic, take a moment to see if your situation is addressed here!Reference: If you still find yourself having trouble after... -
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Absolutely. All Ooma devices come with a one-year limited warranty for material defects. This means, we'll replace or repair your Ooma device for one year from the date of purchase. Also, you can purchase an additional year of extended warranty (which adds another year to the device... -
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In some cases, you may not be able to install the Ooma Telo next to your modem (or integrated modem/router) for the following reasons:Physical space or location constraints (for example, your modem is in the garage or in a closet)You want to place your Ooma Telo in a specific location (for example... -
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The worst part of calling internationally is knowing that as you talk you're racking up huge charges on your monthly phone bill. With Ooma, you can say goodbye to high international calling rates and save yourself from the inconvenience of sitting in front of your computer or using phone cards full... -
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International calling is just one of the ways you can use your Ooma. If you're not quite ready to subscribe to an international calling bundle, you can call abroad by adding money to your pay-as-you-go account. By using your pay-as-you-go account on its own, or in combination with an international... -
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The world is getting smaller these days, with people traveling and living abroad more and more frequently. In the past it has been difficult and expensive to keep in touch with friends and loved ones who are in a different country. Ooma offers you the flexibility to call internationally for... -
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The Ooma Telo Handset is the natural compliment to your Ooma Telo, allowing you to unlock all of the features that Ooma has to offer. Its stylish design houses top-of-the-line DECT 6.0 technology to ensure that the handset sounds as good as it looks. And it sounds great -- the Ooma Telo Handset is... -
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If you are having problems accessing the internet, there are a few simple steps you can follow to identify or fix the issue:First start by checking your internet hardware. Make sure your modem lights display you have internet connectivity. You may need to refer to your Internet Service... -
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Most Ooma devices activate within minutes. However, from time to time we encounter scenarios where the device does not activate.Here are the most common reasons customers' run into activation errors:If you accidentally entered an invalid Activation code, you will receive the message: “... -
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To cancel your port request, please contact our Customer Support team weekdays 7AM - 7PM PST, weekends 8AM - 5PM PST at 888-711-6662. Please note if your port is scheduled to complete in less than 5 business days, we will not be able to cancel your port request.If a refund is needed, you will be... -
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Your website says call waiting is included but mine is not workingIf you have recently ported your land line over to Ooma we may need to check the settings on your account.If you are using your existing Land Line with your Ooma, you MUST have a call waiting plan with your local phone company for... -
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We'll be sad to see you go, but if you decide that Ooma isn't for you, simply return it to your place of purchase. Ooma has a 30-day return policy for purchases made through our website. You can initiate the return process by calling a member of our customer support team. If you purchased... -
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With the Ooma Bluetooth USB adapter, you'll have convenient access to bluetooth-enabled mobile phones and headsets directly from your Ooma Telo. You can pair up to 7 bluetooth devices. Learn more about using bluetooth devices with the Ooma Telo below. -
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For any issues with your Ooma device, please call a member of our customer care team at 1-888-711-6662. We're here Monday through Friday, 7am to 7pm, PST, and Saturday and Sunday, 8am to 5pm, PST.If you purchased the Ooma device from one of Ooma's approved third party retailer, please refer back... -
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All Ooma Telo users have grown accustomed to the PureVoice technology that's always set Ooma apart from the competition. Now, with the release of HD Voice technology, Ooma has taken voice clarity a huge step ahead of the competition. Your calls to other people with HD phones will be so realistic... -
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When you first activate your Ooma, you have the option of configuring your system to integrate with your existing landline. For customers with alarm systems, we recommend that you choose this set up to reduce your current phone bill to basic local service only.Note: Ooma Telo units... -
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If other callers are seeing your caller-ID name (CNAM) displaying "Unknown, Null Null, Ooma inc, or someone else’s name”, please read the information below on possible causes and solutions.Note: This information only applies to Ooma-hosted phone numbers. -
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No, you would only need the travel power plug adapters. Please refer to a travel or electronics store for further information on specific adapters for each country. -
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To install the ooma system, you must be able to identify and locate the following network devices and services: your high-speed Internet connection, your modem, your router, and your phone system. -
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Using your voicemail should not mean having to navigate through a sea of numeric menus. With Ooma, it doesn't have to be! You'll have the flexibility of using your Ooma Telo's user interface to manage your voicemail while you're at home, and the option of using your My Ooma account online or phone-... -
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We've come to depend on voicemail as part of our daily lives. With this in mind, Ooma has set out to create enhanced voicemail features for Ooma Premier subscribers that will take voicemail to a new level. Features such as call screening and Do Not Disturb ensure that you don't have to pick up the... -
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This article contains additional advanced configuration information regarding the network connections associated with the Ooma system. A small minority of users will find this information useful for a special network setup. -
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Now that you've gotten your Ooma Telo set up, it's time to see what your new system can do! This article is here to help answer some of the first questions many customers have about their new Telo. If you don't see what you're looking for, try searching through the Knowledge Base or posting your... -
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When you set up your Ooma account, you have the choice to opt out of occasional emails from the Ooma team. These emails contain special offers and important information about new features, so think carefully before choosing to opt out when you activate your account.If you’ve already created your... -
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Announcements and Ooma news are distributed through press releases, by posts in our blog, and updates to our Twitter account. You also can read more about what the press is saying about us by visiting our In the News page.Finally, please keep in mind that Ooma will... -
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You can take the Ooma system and your Ooma phone number anywhere you move in the U.S. And if you have Ooma Premier, you can keep your existing Ooma number AND choose a new phone number in your new calling area at no extra charge. Just be sure to login to the My Ooma and update your E911... -
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If you could have any feature you wanted in a home telephone, what would it be? Would you want your phone system to let you know via email or text message when you have a new voicemail? Would you like your phone to automatically block solicitation calls? Would you want a single phone number that... -
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Going out shouldn’t be cause for concern when you leave your kids with a babysitter or when you’re caring for a loved one. Gain some peace of mind with 911 notifications. If anyone ever dials 911 from your Ooma phone, we’ll immediately send a text message to your cell phone letting you know. You’ll... -
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When you purchase your Ooma unit, it comes with free unlimited nationwide calling, caller-ID, call waiting, voicemail, and other basic features. For the first two months, we'll also give you a two month free trial of our feature-rich Premier service. We've designed Ooma Premier to give... -
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If you've picked out a personal phone number for your home office or your teenager, you'll probably want to know which phone number the caller is trying to reach before you go running for the phone. With Ooma custom ring patterns, you can set your phones to ring in a certain way depending... -
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Your life isn’t stationary, so why should your phone service be? Whether you’re taking a vacation or moving to a new home, Ooma’s flexibility will mean that you can have your home phone up and running in minutes. All you need is an Internet connection and your Ooma Hub or Telo, and you... -
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The Ooma Telo Handset gives you enhanced access to many of Ooma's features. If you'd like to access those features faster, this guide will help you know what you'll find as you're navigating through the Ooma Telo Handset menus and sub-menus. -
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Forgetting your personal number happens to the best of us, especially if you've recently acquired a new number. In addition to giving your number to friends and family so they can call you, you'll need to know your phone number to log into your My Ooma account. You can retrieve your phone number in... -
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Existing customers can update their profile and billing information by logging into their My Ooma account. Your billing information is required for the use of enhanced services and prepaid international calling. To ensure uninterrupted service at all times, please keep this... -
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Your My Ooma account is the online command center of your entire Ooma system. Managing your account online gives you access to many of the Ooma advanced features, including privacy features, voicemail management, call logs, and more. In order to unlock and take advantage of all that Ooma has to... -
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For new customers who are activating their first Ooma device, welcome to the Ooma family! There are three ways that you can acquire an Ooma unit: purchasing a new device, purchasing a refurbished device, or purchasing a used device. If you acquired your used Ooma device through a friend... -
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As soon as you receive your Ooma device, go to the Ooma activation page by going to www.ooma.com and clicking on the Activate button on the top right corner of the page. It will take 5-10 minutes to complete. You will be able to select your new number as part of the activation process. ... -
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When you call with Ooma Mobile, domestic calls are just 1.9¢ per minute. Mobile carriers charge a whole lot more than that! If you'd like to save even more, consider subscribing to the Ooma Mobile calling plan. For $4.99 each month, you'll get 1,000 minutes of calling time -- that's just half a... -
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When Ooma devices are returned for any reason, they are sent back to us for any necessary repairs. Once the unit has been restored to factory new condition, the products undergo a new round of quality control testing. Only then are Ooma devices repackaged and offered as refurbished units. When you... -
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The greatest fear that the owner of any electronic device faces is that at some point something will go wrong and their device will be rendered useless. When you purchase your new or refurbished Ooma device, it comes complete with a standard one-year warranty to help protect your investment. When... -
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That depends on type of Ooma system you have and whether or not you're using it with a basic landline back-up. If you're using your Ooma system without a landline or if you have an Ooma Telo system, you won't be able to make or receive calls until the power is restored. With a Premier subscription... -
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Opening up your new Ooma Telo device is your first step to firing your phone company! Setting up the Ooma Telo is a quick and painless process, but before you get started you may want to take a moment to familiarize yourself with everything that comes in the box. ... -
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There are two main sources for porting status updates. One is email notifications sent to your email account associated with your Ooma account. Please make sure to add "@ooma.com" to your safe senders to ensure you will receive all of our email notifications about your port.The second source will... -
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You must port your phone number to Ooma before you can get rid of your landline. Number porting costs a one-time fee of $39.99 per number you wish to port, and is available in most areas. For customers that upgrade to an annual subscription to Ooma Premier you can port one number... -
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If you haven't already, please be sure to read the Configuring quality of service article to get an understanding of how QoS works. This article goes further in-depth into how Ooma manages bandwidth and prioritizes packets going through the Ooma Hub and Telo in the upstream... -
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When you're on the go, your home phone can't come with you. For people who want to remain connected, the only option has been to subscribe to a cell phone whose plans often come with hefty monthly bills. If you're looking for a way to reduce those phone bills without reducing your talk time, look... -
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Porting Error MessagesBelow are a list of porting error codes and messages you may find on the My Ooma porting status page when there's a problem processing your port.10: Letter of Agreement(LOA) IncompleteWe apologize for the inconvenience. However, the Letter of Agreement (LOA) you sent in... -
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One of the core strengths of Ooma is its Quality of Service (QoS) feature, which can greatly enhance overall voice quality under congested network conditions. For example, if you are on an Ooma phone call and decide to engage in several bandwidth-intensive tasks (such as batch uploads of images,... -
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When the telephone rings, you want to know who's on the other end. If you have a Basic account, you'll only see the phone number that's calling -- a real hassle if you don't have all of your loved ones' phone numbers memorized! Even if you have Ooma Premier, the national caller-ID database can... -
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The table below summarizes the features in the Ooma Basic and Ooma Premier service tiers to let you see the available features at a glance. To check your current service level, visit the Account Services page in My Ooma. Feature Basic Premier Free U.S. or Canada... -
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At Ooma we truly believe in our service and our products -- but we also know that everything’s better when it’s free! That’s why we’re proud to offer a free bonus gift to any user who signs up for a new annual subscription to Ooma Premier. Choose any one of the following... -
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When it comes to privacy for your home phone, you can never have too many options. Ooma has a variety of features designed to make sure the phone isn't constantly ringing with people you don't want to talk to. You can set up your phone to automatically filter out the calls you don't want to take,... -
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Whether you’re building a new business or you just want a quiet place to work from home, a home office is a great place to get things done. Ooma has all of the features you’ll need to transform your home phone into a powerful business communication tool.Instant Second LineNever miss another... -
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Ooma can potentially save you hundreds or thousands of dollars over the lifetime of your device. Why stop there? Many of our features can help you further reduce bills in other parts of your life, saving you even more.Instant Second Line™Stop using your cell phone as a second phone, or reign in... -
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If you're constantly on the go, you may wish that your home phone could keep up. Ooma offers numerous ways to make your home phone more mobile. Whether you'd like to have your incoming calls forwarded to you, or simply receive a notification whenever you have a new voicemail, our mobility features... -
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The telephone is a time-honored way of keeping in touch. Whether your loved ones live across the country or across the street, we use the telephone to keep up on important life changes, and on the day-to-day trivialities. When your whole family shares a single telephone, it can be a constant source... -
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The table below summarizes the features in the Ooma Basic and Ooma Premier service tiers to let you see the available features at a glance. To check your current service level, visit the Account Services page in My Ooma. Feature Core Premier Free U.S. or Canada... -
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Voicemail isn't always something we want shared between all members of a household, Home business owners may want to keep their families from intercepting messages, or parents may want to give their teenagers some privacy. If you're finding that sharing a single voicemail is straining household... -
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The best way to submit feedback or enhancement requests is through our web based forum's page located at http://www.Ooma.com/forums/.If you have any issues registering for an account feel free to contact Ooma Support. If you would like access to the most current news about Ooma, you can... -
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If you’ve ever wanted to move your Ooma Telo away from your modem or router so that it is in a more convenient location, then the Ooma Telo Wireless Adapter is perfect for you. Simply set it up to work with your wireless network, and you’ll have the freedom to move your Telo anywhere you want. -
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Starting in November 2011, we're going to begin the process of upgrading all voicemail accounts to Ooma Voicemail 2.0. Keep on reading for more information about the transition. -
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International calling plans with Ooma are evolving. We’ve made adjustments to our calling plans to keep prices competitive while still helping you save when you talk to your loved ones abroad. Here is a list of the upcoming changes:Premier subscribers can now enjoy free calling to CanadaThe 70-... -
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Recently, we launched Ooma free home phone service across Canada. As a result of this expansion into Canada, we have added a new perk of free calling to Canada for our U.S. Ooma Premier subscribers. -
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Telecommunications is one of the most heavily regulated and heavily taxed industries in the U.S. Regulations and taxes are applied at the federal, state, county, parish, borough, city and even district (which may encompass multiple cities or counties and may cross state boundaries) level. In sum...
