Knowledge Base

Your Ooma system can also provide an easy-to-use answering service called the Ooma Voicemail System (OVS). OVS is more than voicemail, it also provides convenient message retrieval at home, or away from home, and the ability to screen your calls and send calls to voicemail.
 
In My Ooma, you can configure OVS to activate after a certain number of rings. Unless you have set your system to Do Not Disturb, each message is screened (played aloud) over the Ooma device speakers as it is recorded. While the caller is recording their message, you can pick up the phone at anytime to talk to the caller.
 
Ooma customers can access voicemail by logging in online at My Ooma at: http://www.Ooma.com & clicking on the My Ooma link in the upper right.
 
Initial Setup
Pick up your phone connected to your Ooma & then press the Play Button on your   Ooma device. Follow the instructional prompts to setup your Ooma Voicemail System. The system will walk you through setting up your PIN, recording your name, and recording a greeting. The whole process takes approximately two minutes.
 
Retrieving Messages From a Ooma Device
Message Indicator
When you have unheard messages, the Play Button on all Ooma devices will blink red.  You can always see if you have new messages with a quick glance.
 
Playing a Message
To hear new messages hands-free, press the blinking Play Button and your messages will start to play through the speaker. You can pick up the attached phone at anytime to listen to messages privately on the handset
 
Saving a Message
While a message plays or at the end of the message, press the Send to Voicemail Button  to stop playing the message, mark the message as heard, and save it for future listening. The next unheard message will play.
 
Deleting a Message
While a message is playing or just after it finishes, press the Trash Button  to immediately stop playback and delete it. BAM will skip to the next unheard message.
 
Repeating a Message
During message playback, press the Rewind Button to return to the beginning of a message. If you are already at the beginning of a message, Rewind skips back to the previous message. 
 
While a message plays, press and hold to rewind backwards within the same.
 
Playing the Next Message – Skipping Messages
During message playback, press the Fast-Forward Button to skip to the next message.
 
If you start to play a message that is not for you, press to skip the message. The message will continue to be marked as new, and the Play Button will continue to blink after you have finished listening to the other messages.
 
While a message plays, press and hold to fast-forward within the same message.
 
Listening to Saved Messages
If you want to review saved messages from home, press the Play Button.  Your Ooma device will guide you through retrieving saved messages. You can also review messages online from My Ooma or from an outside phone. For more information, please refer to our manual.
 
Advanced Features
Retrieving Messages From a Cordless Handset
From your cordless phone, dial your home phone number (or press the play button on your Ooma device). Follow the instructional voice prompts to retrieve and manage your messages.
 
Changing Voicemail Settings
Pick up a phone connected to your Ooma device and dial your home phone number (or press the Play button on your Ooma device). From the main menu, select option 2. You will then be able to:
 
- Change your PIN
- Change your personal greeting
- Change the type of greeting played to callers
 
Checking Messages Remotely
When you are away from home and want to check your messages, call your home phone number. When you hear your outgoing greeting play, press the * key on the phone and the system will ask for your PIN then guide you through message retrieval.
 
You can also retrieve your voicemail remotely clicking on My Ooma in the upper right at www.Ooma.com.
 
Sending an Incoming Call to Voicemail
If you don’t want to answer a ringing call, press the Envelope Button to send the call immediately to Voicemail. In this mode, the recorded message will not be played over the speaker.
 
Sending an Answered Call to Voicemail
If you answer a call for someone else and they would like to leave a message, you can transfer the call to Voicemail by pressing the Envelope Button.
 
Sending all Calls to Voicemail – Do Not Disturb
The Do Not Disturb feature helps you control your privacy. Simply press and hold the Envelope Button on any Ooma device for two seconds, and all your calls will roll into voicemail without ringing. To deactivate Do Not Disturb, hold down the Envelope Button for two more seconds.