Take a Look at Our Frequently Asked Questions

What is Ooma?

Ooma provides free home phone service once you purchase our device for a one-time fee. Plug your high-speed Internet and existing home phone into Ooma and call anywhere in the U.S. for free. You'll enjoy clear, landline quality voice and features like caller-ID, call-waiting, voicemail, and more. You pay only applicable taxes and fees — approximately $3.50 per month.

Can I call anywhere in the U.S. for free?

Ooma allows you to make local and long-distance calls within the 50 states for free. Ooma does not support 900 numbers and phone chat services. Federal universal service charges, state and local taxes, fees & surcharges and regulatory and compliance fees are billed monthly and are subject to change.

What do I need for Ooma to work?

All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.

How is the voice quality with Ooma?

Ooma's industrial-grade PureVoice™ technology delivers the clearest, most reliable and most secure calls over the Internet. PureVoice is comprised of advanced voice compression, a wirespeed QoS, adaptive redundancy and enhanced security algorithms to ensure excellent voice quality under the most demanding broadband conditions.

Is Ooma difficult to install and operate?

No. Most customers are up and dialing in less than 15 minutes and using the Ooma system is even easier! Use your existing home phones just like always, only now you don't have to worry about a phone bill!

Do I need to leave my computer on to use Ooma?

No, Ooma is a standalone, low-power, always-on device that works independently of your computer. This saves you from the hassle of installing anything on your computer and from having to leave your computer turned on to make and receive calls. That alone could save you up to $20 per month in energy costs!

Do I need to use a headset or use a special phone?

Ooma works with your existing corded or cordless home phones. Use your phone exactly like before — only now you don't have to worry about outrageous phone bills!

Do the people I call need to own an Ooma device for the calls to be free?

No. Unlike some other services, Ooma lets you call anyone, at any number, anywhere in the U.S. without charge.

What about a phone number? How do people reach me?

When you register your Ooma device online, you will get to pick a new phone number in any area code in the US (except Alaska). If you’d like to keep your current phone number in most cases Ooma can transfer your existing phone number for a one-time fee.

Do you support 911 calls?

Yes. Ooma provides E911 service where supported. We will collect your address when you register your Ooma device online, and send it to emergency response personnel when you dial 911.