Is your Ooma Telo power adapter fitting loosely?

[Bobby B]

If you have a power adapter for your Ooma Telo that is loose and easily disconnected, please send an email to telo_power_adapter@ooma.com with the subject line "Loose Telo power adapter" and the following information:

• Telo activation code:
• Where you bought your Telo:
• Your name:
• Your email address (for shipping notification):
• Your shipping address:
• Any special shipping instructions (please keep it simple):

We'll have a replacement power adapter shipped to you. The shipment will include a prepaid return shipping label. Please send the old power adapter back to us for analysis.

Please do not use the above email address for any other problems or inquiries about your Telo as this goes directly to our logistics folks who won't be able to help you.