amoney wrote:What interests me is the comment above where the carrier requested the case record number for the PORT but Ooma could not provide, THAT is very indicative that Ooma dropped the ball, even if they did request the PORT they need to document this information. Given Oomas track record and carriers are so big that in the end they do not care, I would suspect Ooma to be at fault. Yes I am aware how carriers can be sticklers to try to keep accounts and all, but if Ooma has all the proper information AND documentation, carriers do not want to tangle with the FCC. As the saying goes dont give them any excuesses. Ooma needs to run a tight ship which in past has not proven to be so. Perhaps carriers are catching on to this fact that Ooma is disorganized and are pulling out the stops to prevent the PORT to be completed due to lack of information.
That request case number for PORt that Ooma did not have is very interesting.
Anyone else work in the biz can confirm and or elaborate the specific details of the process?
Typically each carrier has a method of tracking theior port out requests. When a carrier asks another carrier for a number a carrier has a specific set of business days to respond or reject the request. Unfortunatley the variation is different among each company but needs to be offered reasonable time. Common turnaround time is a week to two weeks, BUT some carriers, some states such as mine do not have "enforcement". The process among each carrier I should say is an average of 1-2 weeks, it depends on the work the loosing carrier needs to do (some people think everything is the flip of a switch but it really is not) However in this case where Ooma or an underlying carrier sent the request for porting in a number someone should have kept track of the request by any means, emails, databases, etc. Now it is the "gaining carrier" in this case it be Ooma that would ask for a the due date by offering, meaning Ooma would tell a carrier they want a number and would like to port it on March 1 (as an example) the loosing carrier needs to respond or reject the request. Now the gaining carrier should follow up when the deadline is near (least that is how it was practiced in the phone companies I worked for) and ask for an update seeing how they want that number.
In the end when a date is ever decided on (reasons vary why quoted days can be longer) both carriers use a database to release and take the number, when the gaining carrier is ready they port it to their equipment and the loosing carrier will verify the event and remove the number form their equipment to avoid conflicts in calling.
If nobody keeps track at any end for a request to port a number, as you can see from the "short" version of the process, it can be quite easy to drop the ball.