I'd try calling again and having the person you reach check status or transfer you to the senior tech working on the problem. Tech support has had problems in the past with being understaffed, but they have put into place a great model that usually works well. I know that from experience that they will work on the issue until you are satisfied. I'm sorry that your first experiences with ooma have not been great, but I think in short time you will join the ranks of satisfied ooma customers.
Lest I forget - Welcome to the forum and welcome to ooma!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.