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#92892 by sylfer
Sat Feb 11, 2012 5:48 pm
I've had an OOMA account for a few years (OOMA Hub). My caller ID information has consistently been incorrect; when I make a call, the callee sees OOMA INC on their phone. So, a few weeks ago I emailed support and asked them to correct my information.

Today I opened my american express bill and see a charge from OOMA for $19.99??? I didn't know what it was for (support never mentioned a charge to me) so I checked my account in MyOOMA and sure enough, I see this charge:

Date: 2012-02-02
Item Qty Price Subtotal
Caller-ID Name Provisioning 1 $19.99 $19.99

Why do I have to pay OOMA for correcting incorrect information? And why was no mention of a charge made by OOMA support? I will be disputing this charge with Amex.
#92893 by lbmofo
Sat Feb 11, 2012 5:59 pm
Better to call Ooma and tell them what happened. U didn't request a CNAM change but rather they never provisioned your CNAM.
#93081 by lbmofo
Fri Feb 17, 2012 2:52 pm
sylfer wrote:Just talked to an OOMA support rep - they have reversed the charge. :)

Good thing.

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