janepmoore wrote:I originally chose a number with my new Ooma service. After a week with no issues, I ported our home number to Ooma, but the originally chosen number is what shows as caller ID. How do I change that? People don't recognize the number and don't answer!
"When I call someone else they tell me they don't see my name! What's going on?
Ooma updates a national caller-ID database with your name and number when you activate your service. Some phone companies will only periodically update their database, so if your name does not show up when another person receives a phone call form you, it could be that the phone company delivering the call to the other person has not been updated yet."
It still probably best to contact Ooma Customer Support with your problem:
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST