ockhamist wrote:Thank you for the response. The Internet provider is Maroc Telecom, the largest in Morocco. I am an American expat, and the ooma systems are quite popular among the expat community. However, in the last month nobody on Maroc Telecom can use either Skype or ooma. I have control of the router, so to speak, and I have tried various configurations. Normally ooma is past the router because I take it between the office and where I am currently living.
I do get a dial tone, but after 30 seconds of a call the call quality is unusable and the call drops. This is the same experience that other expats have. Skype works the same way. I can connect but after a minute the call drops. However, Skype works when I am on VPN, so I would like to get ooma working either on a VPN or changed ports or something.
Also, many Moroccans are complaining about the Skype issue on French-language forums.
Ooma suggests that you have a minimum of 385 kbps download and 265 kbps upload speeds. More than likely the problem may be in this area.
to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.
Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________
If you do the Java fix in your computer, instructions located at viewtopic.php?f=9&t=12085
. Then you can click on the Speedtest Phonepower Advanced tab, then "view test" at the bottom. Instead of filling in the blanks above, you can select CTRL+A to highlight, CTRL+C to copy; CTRL+V for paste into the Ooma Forum.