Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#60720 by Valarius
Mon Jul 26, 2010 1:04 pm
I've been trying to log into "My Ooma" since 11 am EST this morning. Is your "My Ooma Account" Server down? is the Web site down?

Is there another way I can access my account?

Please help.

Thanks.
:?:
Last edited by Valarius on Mon Jul 26, 2010 1:38 pm, edited 2 times in total.
#60722 by sfhub
Mon Jul 26, 2010 1:06 pm
I can log in, but it is pretty slow, especially if you have the beta dashboard as your default. If you go to the voicemail as your default page it is just slightly slow instead of very slow.
#60723 by Valarius
Mon Jul 26, 2010 1:14 pm
Ooma Tech Support:

You need to add another Web page or server. This isn't good business. It's very frustrating for those like myself who have paid for your services and yet cannot use them. This is not the first time this has happened, but the first time I have complained.

I realize that you are a somewhat new company, but do you think Facebook or Google would let this happen? Come on people.
#60726 by highq
Mon Jul 26, 2010 1:42 pm
If you recognize that Ooma is a "somewhat new company, why in the same sentence invoke Facebook and Google, which could hardly be further from "somewhat new"?

At any rate, I just logged in to my.ooma.com; it didn't seem to take any longer than the last few times I did so.

You'll find that there are quite a few frequenters of this Forum with a fund of experience and advice. Try us: what issues are you facing?
#60772 by Valarius
Tue Jul 27, 2010 5:35 am
You obviously can't understand the level of frustration I have. And I am going to ignore your first comment because I am not interested in debating you.

I still cannot access my account after a day and a half.

Every time I login I get that Ooma error page.

"We're sorry, there was a problem processing the page."

I spent 1 hour on the phone with Tech support yesterday and they said they would look into this.

As of this morning, I am still waiting to gain access to my account.
#60793 by Valarius
Tue Jul 27, 2010 11:15 am
Groundhound, thanks for the suggestion, but I had tried that yesterday. It did not work. However, thanks to Dennis Peng at Ooma, I can now log into my Ooma Account. :D
#61067 by George-TA
Fri Jul 30, 2010 10:02 am
Valarius wrote:I've been trying to log into "My Ooma" since 11 am EST this morning. Is your "My Ooma Account" Server down? is the Web site down?

Is there another way I can access my account?

Please help.

Thanks.
:?:
#61068 by George-TA
Fri Jul 30, 2010 10:10 am
I am into same situation I can't login into "My Ooma" for two days .
Any suggestions , tech support doesn't know how to help.
Customer service does not answer to emails.
Please help . Helpppppp

Thanks,
George-Ta
#61070 by murphy
Fri Jul 30, 2010 10:16 am
It works fine for me using Firefox.
Clear your cookies or try a different browser.

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