Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#36704 by feartheturtle
Thu Dec 10, 2009 9:04 pm
I'm sure this is related to the latest website update. My hunch is there are other issues with this update as well - but what I see right now is that we no longer have any control or confirmation as to which codec is being used on our system. And the high bandwidth codec works much better for our phone system.

Most important Ooma mantra? We must have patience.
#36721 by oomama
Fri Dec 11, 2009 4:38 am
Yes, It is the same thing here, too. The high bandwidth selection button is missing. I wonder why they had it removed. Maybe too many people are having this option selected and used too much of the bandwidth at ooma routing center?
#36752 by Aveamantium
Fri Dec 11, 2009 9:15 am
Groundhound wrote:Fax mode is there, but it is now accessed through Preferences > Phone Numbers and then click on the phone number.

And from what I can tell the Fax mode is "stuck" on right now...
#36755 by Groundhound
Fri Dec 11, 2009 9:22 am
Aveamantium wrote:
Groundhound wrote:Fax mode is there, but it is now accessed through Preferences > Phone Numbers and then click on the phone number.

And from what I can tell the Fax mode is "stuck" on right now...

Yep, uncheck it and then log out and back in and it is checked again.
#36758 by Dennis P
Fri Dec 11, 2009 9:34 am
oomama wrote:Yes, It is the same thing here, too. The high bandwidth selection button is missing. I wonder why they had it removed. Maybe too many people are having this option selected and used too much of the bandwidth at ooma routing center?


Good guess, the high-bandwidth codec (G711) uses 3x what our normal codec (iLBC) uses and we saw a much larger number of customers enable this than expected. We are evaluating how to handle the additional load/cost and have removed the option for now. We have added a new "fax mode" option to the phone number configuration page for folks who need to support fax.

For folks who have already configured the option, it will remain in effect. If you'd like to turn it on, shoot me a PM with your name and phone number.
#36759 by Aveamantium
Fri Dec 11, 2009 9:37 am
Dennis P wrote:
oomama wrote:Yes, It is the same thing here, too. The high bandwidth selection button is missing. I wonder why they had it removed. Maybe too many people are having this option selected and used too much of the bandwidth at ooma routing center?


Good guess, the high-bandwidth codec (G711) uses 3x what our normal codec (iLBC) uses and we saw a much larger number of customers enable this than expected. We are evaluating how to handle the additional load/cost and have removed the option for now. We have added a new "fax mode" option to the phone number configuration page for folks who need to support fax.

For folks who have already configured the option, it will remain in effect. If you'd like to turn it on, shoot me a PM with your name and phone number.

The fax mode seems to be using G711 as well (see /viewtopic.php?f=9&t=5170). Also, this seems to be stuck on so you're probably going to see lots of people "using" G711! ;)

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