rich t wrote:I've called ooma reps a few times in ref to the sound quality on my end.
It's choppy and garbled.
They've told me my jitter is too high,(it varies every time I run ping) to have my ISP lower the buffer.
I have a service call in for that.
Last night, when I spoke to them, I was told that my upload speed was too low for ooma.
My isp upload speed this morning was 256 KP.
Is this OK???
Do I need to upgrade my ISP service??
Right now, I'm signed up for the basic ISP, it's 1.5 mbps x 256kb
lbmofo wrote:Ooma requires at least 256 Kbps upstream network speed (384 Kbps recommended). You don't usually see mention of required download speed but assumption is that download is much higher than upload.
Dart2345 wrote:I also have experienced very garbled incoming calls today, Sept.1, 2011. However, callers said that my voice quality was fine. This was true for both incoming and outgoing calls. By 4 pm the problem appears to have mostly disappeared. Periodic voice quality issues with OOMA are a real issue with ohers in my household and may force me to drop them at some point.
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