Carol wrote:Well, this time I've really done it. After a year of wonderful Ooma service using ATT DSL I changed to Uverse. The installer disconnected my 2 wire modem/router along with my ooma. When I plugged my ooma to the new router, I cannot connect. All I get is a flashing red logo. Att technical support is no help at all. any thoughts ?
For Modem-Router-Ooma connections:
Check and make sure that a network cable is connected from the Modem (usually yellow) port, to the Router WAN (usually yellow) port.
Make sure that a network cable is connected from a Router LAN (usually orange) port, to the Internet port of the Ooma Telo.
Power the Ooma Telo and let it boot as far as it will boot. Temporarily connect a network cable from the Ooma Telo Home port to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if Wi-Fi is turned on in the computer. Reboot the computer. Type http://172.27.35.1
in the computer browser window. The Ooma Setup pages should open. Click on the Internet tab. Go to Connection type: and click on the down arrow and select Dynamic (DHCP). Go to the bottom of the page and click on Update Device.
Remove power from the Modem, Router, and Ooma Telo. Repower the Modem. When the Modem is done booting, repower the Router. When the Router is done booting, repower the Ooma Telo.